Sales

At Voigt's, the Sales Production Support role is crucial in maintaining the accuracy and integrity of the systems essential for our operations. This position is responsible for ensuring the highest level of accountability to both internal and external customers. A successful day involves ensuring customer satisfaction while maximizing safety, profitability, efficiency, and accuracy. At Voigt’s, safety is our top priority, and every task is executed with this in mind, along with legal compliance and the wellbeing of all who travel on our vehicles. Adherence to our core values of Integrity, Teamwork, Quality, and Stability is fundamental, and success is measured by these values.

Responsibilities and Duties:

• Follow all company policies, procedures, rules, and regulations (written or verbal).
• Enter itineraries for upcoming trips, ensuring all information (addresses, phone numbers, emails, POC information, etc.) is accurate.
• Scan customer-sent itineraries into the booking system for departmental reference.
• Upon receiving the final itinerary, ensure Sales approval for accuracy, quotes, and regulatory compliance.
• Replace any previous itinerary versions with the finalized version.
• Collaborate with the Sales team to understand their customers, work styles, and how to best support each other.
• Handle calls and emails for the Sales team to ensure excellent customer service.
• Mark trips as complete in the system once finalized.
• Respond promptly to customer inquiries regarding their trips.
• Conduct a final check 18 days prior to the trip to confirm or correct:
• Trip status and confirmation
• Signed contract (if required)
• Final payment status and accurate invoicing
• Final itinerary, including boarding details (if necessary)
• Trip point of contact information
• Passenger count and vehicle requirements

Education, Skills, and Requirements:

• At least 5 years of customer service experience, preferably in the transportation industry (but not required).
• Proven success in managing customer relationships.
• Professional appearance and adherence to company dress code policies.
• Strong technical skills and proficiency in using systems and technology.
• Adherence to company attendance policies.
• Ability to work collaboratively and cooperatively with colleagues at all levels.
• Patience and the ability to receive and provide constructive feedback.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Saint Cloud, MN 56301: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $30