Customer Service Manager/Office Manager

Customer Service Professional for a growing Interior Design Center. Specializing in custom window treatments (Blinds, Shades, Drapes, Shutters, & Upholstery)

WORKING CONDITIONS
Work is done in a climate-controlled, retail work setting.

Work Schedule;

Monday-Friday 8:30 am to 5:30 pm.

PURPOSE:
The purpose of this position is to ensure that all customers feel welcomed and comfortable when they visit or call Voila Interior & Design, by acting as store host or hostess.

ESSENTIAL RESPONSIBILITIES:

Quality;
 Answering a multi-line phone system and take messages in a professional and timely manner.
 Greet, screen, direct all customers as they enter the store and help to meet their needs.
 Listen attentively to customer concerns and refer customer to the appropriate staff member.

Service;
 Capture customer contact information and entering it into the database for new customer calling or visiting the store.
 Provide product and service information and serve as a liaison to staff.
 Schedule installers and coordinate product installation.
 Maintain a schedule for each salesperson and provide logistics support for staff.
 Write "Follow-Up Notes" to customers visiting the store and assist in writing "Thank You" notes to purchasing customers.

Productivity
 Accept, log, sort and distribute all mail and packages.
 Provide secretarial support. Handling filing, scanning, faxing and general correspondence.
 Update sample books and other marketing and sales materials.

Receptionist Characteristics, Skills, Talents, Education, Knowledge

Characteristics
1. Integrity - Honest / trustworthy / strong work ethic
2. Outgoing
3. Personable with all types of people
4. Professional appearance
5. Positive attitude towards job, products and company

Skills
1. Strong communication skills: verbal and written (in person/phone)
2. Excellent phone skills
3. Customer Service skills / listening skills / problem solving skills
4. Organizational skills
4. Business skills
5. Time management skills
6. Multi-tasking ability
7. Computer skills (word processing/database/spreadsheet/contact management)

Talents
1. Self-reliant - (Ability to set and accomplish goals without close supervision)
2. Self-motivated and Goal oriented
3. Reliable
4. Attention to detail
5. Customer orientated- (Ability to understand customer's needs and wants quickly)
6. Flexible
7. Quick learner - (Ability to learn and absorb information quickly)

Education
Qualified Applicants must have a minimum of a high school diploma or equivalent. Experience in a retail-type environment preferred. Qualified Applicants with a minimum of two years of college or equivalent experience, currently working towards a college degree, or a college degree preferred.

Knowledge
Knowledge of a customer service or retail work environment preferred. computer knowledge, intermediate marketing knowledge, and a broad knowledge of the work flow within retail work environment.

Please submit your resume for consideration.

Work Remotely

• No

Job Type: Full-time

Pay: $700.00 - $850.00 per week

Benefits:

• Paid time off

Schedule:

• Holidays
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $700 - $850