Internet Sales Manager - Volcano Harley-Davidson

Job Title:                           Internet Sales Manager/BDC Manager

Department:                      Business Development Center

Supervisor:                        General Sales Manager

Summary Description

Oversee BDC Representatives/Internet Fit Specialists who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.

Duties and Responsibilities

• Hiring, training, motivating, counseling and monitoring the performance of Internet Sales – BDC department.
• Assisting individual internet sales representatives in setting aggressive, yet realistic monthly sales goals.
• Tracking all customers to ensure prompt response time and monitoring follow up within the CRM eLeads.
• Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments.
• Holding daily sales meetings and conducting sales training.
• Handling incoming internet leads and setting appointments.
• Handle incoming phone call leads and setting appointments.
• Handle live website chat sessions.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workload of all employees.
• Set policies and procedures for department.
• Manage employee performance (evaluate and council).
• Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.
• Maintain records of all employee performance reviews.
• Provide training for all department employees.

Qualifications & Job Requirements

• Call center and telemarketing experience a plus.
• 2 years of sales and management experience.
• Strong appointment setting. objection handling skills and closing skills.
• CRM and compute experience.
• Have a love of motorcycles.
• Strong work ethic and willing to give 110% until the job is complete and done right.
• Professional demeanor and appearance.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 40lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.