What are the responsibilities and job description for the Service Advisor / Writer position at Volcano Harley-Davidson?
Job Description
Job Description
Job Title : Service Advisor
Department : Service
Supervisor : Service Manager
Summary Description
Intake of customer vehicles, diagnose problems and service needs; sell service and / or parts and communicate job status to customer.
Duties and Responsibilities
- Ensure that repair orders are complete, legible and clearly described on the repair order.
- Estimate costs and completion times at point of sale. Clearly communicate them to customer.
- Review work-in-progress to ensure quality and timeliness.
- Assist technician to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used.
- Make estimates for internal and wreck repairs with the assistance of the Service Manager.
- Forward all customer paid, warranty, and internal repair orders.
- Greet customer immediately, in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Notify customers ASAP of any changes, delays, or additional work needed.
- Upsell additional services that would benefit the customer and their overall riding experience.
- Handle customer complaints reasonably, showing empathy and a positive attitude.
- Give special attention to repeat repairs to ensure the situation is corrected.
- Ensure customer’ vehicle is cleaner than when it was dropped off.
- Perform other related duties as assigned or requested.
Supervisory Responsibilities
Qualifications & Job Requirements
Physical Demands
Working Conditions
