Windows Management Engineer - Remote

Job Description

Job Description

Job Summary :

Reporting to the Device Management Manager, the Windows Management Engineer integrates and supports enterprise information systems management, including Windows systems (SME), server administration, virtualization, application packaging, networking, scripting automation, and classroom management applications. Working from a central location, this role is a Level III (resolver) resource in a tiered service desk hierarchy. The Windows Management Engineer ultimately supports teachers in educational institutions and implements end-user technology into the classroom, as well as supporting staff across the district to perform critical business functions.

Education and Experience Required :

High School Diploma or GED equivalent and a minimum of ten (10) years of professional experience in technology and a minimum of five (5) years of Windows system administration experience (Windows systems (SME), server administration, virtualization, application packaging, networking, and scripting automation is required); Associate degree preferred; or

Bachelor's degree from an accredited college or university and a minimum of five (5) years of professional experience in technology, including a minimum of five (5) years of Windows system administration experience (Windows systems (SME), server administration, virtualization, application packaging, networking, and scripting automation) is required; Computer Science, Engineering, or a related field, preferred

Experience with Classroom Management Technology, preferred

Experience with Windows technology in the classroom, preferred

Experience with OS image deployment leveraging MDT / WDS / PXE / Autopilot, preferred

Mobile Device Management (MDM) administration experience, preferred

Relevant industry certifications (e.g., CompTIA Certifications, CompTIA A , Network , Server ), preferred

Knowledge, Skills, and Abilities :

Ability to troubleshoot complex systems

In-depth knowledge of client, network, and server-side troubleshooting methods

Understanding of Windows configuration management via WMI, policy, registry, and scripting

Excellent verbal and written communication skills; capable of communicating and collaborating with a wide variety of internal and external stakeholders

Self-motivated with the ability to successfully prioritize tasks, as well as, function independently and collaboratively

Familiarity with Hyper V virtual environment

Knowledge of TCP / IP and Wireless network (Wi-Fi) setup

Analysis and investigation skills, with a structured approach to problem-solving

Outstanding customer service skills.

Knowledge of Microsoft technologies (Active Directory, Confi gman, Intune, Azure AD)

Knowledge of Chicago Public Schools' network infrastructure

Knowledge of wireless network (Wi-Fi) setup using enterprise-standard secure solutions

In-depth knowledge of technical troubleshooting with Windows systems

Ability to perform end-user training on Windows platforms

Understanding of at least one enterprise-level confi guration management tool such as Microsoft Confi guration Manager, Windows InTune, etc

Familiarity with virtualization technologies and implementations in a distributed server and VDI ecosystem

Strong interpersonal and organizational skills and demonstrated capability to abstract manual tasks into automated solutions

The Windows Management Engineer will be held accountable for the following responsibilities :

Serves as the subject matter expert for the enterprise Windows Workstation OS Ecosystem

Tests and deploys of new and updated software to Windows client systems

Implements policy changes on clients via the most appropriate methods

Develops and deploys Windows Image including building Windows OS Image for network-based deployment (PXE), USB image, and vendor factory imaging including crucial core applications Modifies source installation media for Windows Application Packaging to redeploy with customized configuration settings across the Windows fleet

Supports the service desk, vendors, and Technical Coordinators as they support the schools and students.

Creates and maintains documentation for Windows Management processes, procedures, and configurations

Defines and manages the device support lifecycle for Windows systems within the classroom and across the institution

Manages and configures the Windows System, including, developing computer collections, managing advertisements, and deploying patches, updates, applications, and modifying configurations to ensure standardization as well as to improve the functionality of the enterprise fleet of devices using device management tools such as configuration manager, Intune, etc.

Uses applications for device lockdown to prevent student tampering; monitoring / tracking tools to ensure student time-on-task; and efficient educator workflows.

Assembles technical architecture documentation, as well as end-user training documentation, to disseminate to staff across the District

Collaborates with support teams to help ensure standards are maintained, problems are addressed, field issues are understood and future states anticipated

Updates all assigned tickets capturing troubleshooting activities and resolution, resolving escalations from the Service Desks

Takes the lead for discovery and ownership of Windows desktop and related product issues

Implements platform-agnostic and supportable solutions across Microsoft Windows, Apple macOS & iOS, and ChromeOS

Collaborates with teachers on Google Apps for Education on Windows devices

Collaborates with the technology curriculum and educational assessment partners to ensure Windows devices are fully suitable for classroom usage and student assessments

4 Reasons to Join Volitiion IIT, Inc. :

1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.

2. Work-Life Balance - We work hard; we work smart and have quality time for family and "life."

3. Our Mantra - We treat our consultants the way we want to be treated : with integrity, professionalism, and trust.

4. Career Development - We help you meet your career goals and continuously support your efforts to build your skillset.

Check out our Referral Program!

Volitiion IIT Inc will pay you up to $1000 for every qualified professional that you refer and we place. If you see a position posted by Volitiion IIT Inc. and know the perfect person for the job, please send us your referral.

Volitiion IIT Inc. is an Equal Opportunity / Affirmative Action Employer.

Salary : $1,000