Customer Support Specialist II

We’re Hiring: Level 2 Customer Support Specialist

Do you thrive on collaboration, problem-solving, and delivering outstanding customer experiences? Do you thrive in a fast-paced, team-oriented environment? Join Volk Transfer as a Level 2 Customer Support Specialist and take your career to the next level!

About Us

At Volk Transfer, we pride ourselves on delivering unparalleled service. With a focus on transportation, we’re trusted by thousands of customers worldwide who depend on us to provide reliable and efficient solutions to their transportation, warehousing and storage needs.

As part of our commitment to excellence, we’re growing our Customer Support team to ensure every customer receives the best possible assistance – especially when it comes to more complex issues. That’s where you come in

About the Role

As a Customer Support Specialist (Level 2), you’ll take the lead in resolving challenges and complex inquiries that require a higher level of expertise. Working alongside our Level 1 support specialists and other internal teams, you’ll act as a critical link between our customers and the solutions they need. This role is perfect for someone who loves problem-solving, enjoys digging into details, and wants to make a meaningful impact on the customers’ experience.

What You’ll Do

• Serve as the escalation point for Level 1 support, handling more complex customer inquiries.
• Communicate directly with customers via email and phone, providing updates and resolutions in a timely manner
• Work closely with cross-functional teams to escalate unresolved issues and provide input
• Contribute to creating and updating support documentation and training materials
• Identify recurring problems or trends in customer inquiries and propose solutions to improve overall processes and customer experience
• Assist with training of Level 1 support specialists and mentor team members
• Assist with special projects and reporting

What We’re Looking For:

To succeed in this role, you’ll need:

Experience:

• 2 years in customer support, ideally in a Level 2 or similar role

· Experience troubleshooting

Skills:

• Exceptional problem-solving and analytical skills
• Outstanding verbal and written communication abilities with a focus on clarity
• Ability to work independently and as part of a team, prioritize tasks effectively, and handle multiple inquiries simultaneously
• Familiarity with customer support tools such as Salesforce or similar

Mindset:

· A proactive and customer-first attitude

· Patience and resilience under pressure

· Eagerness to learn and grow within the role

Bonus Points

· Knowledge of the transportation industry

· Experience in the transportation industry

Why Join Us?

We know that our people are our greatest asset, and we’re dedicated to fostering a workplace where you can thrive. Here’s what you can expect when you join our team:

• We’re committed to helping you achieve your career goals through ongoing training and mentorship
• Be part of a supportive, collaborative and inclusive team that values every voice
• Opportunity to work in a supportive, collaborative, and inclusive team environment
• Competitive pay

How to Apply:

Ready to make a difference? Submit your resume and a brief cover letter highlighting your relevant experience to zschorr@volktransfer.com. Let’s create exceptional experiences together!

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Shift:

• Day shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Mankato, MN 56001 (Preferred)

Ability to Relocate:

• Mankato, MN 56001: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $26