What are the responsibilities and job description for the CSR - Customer Service Representative position at Volks?
Customer Service encompasses the administration of customer service programs and can include technically trained individuals working directly with customers. It also consists of the development and implementation of proactive programs responsive to customer requirements and includes the co-ordination of investigations of complaints and assisting to achieve equitable solutions. the role is dynamic and looking for someone who can assist with managing the facility, ensuring supplies are adequate in the office, coordinate meetings, order lunch assist local team. Additionally responsibility includes assisting with shipments, repacking, consolidation and reshipping to sites & creating docs i.e. PL proforma invoice and other related docs. Part of the role will entail order processing, convert quotes into an SO when customer issues PO, placing orders timely, tracking, providing OAs, PL, PODs and staying in communication with customers. Personnel will need to adhere to KPIs and ensure performance is aligned with ABB. Responsible for updating reports and providing data when requested, ay include updating creating SOPs and other related documentation. All work is done in our ticketing system.
training will be provided
Typical duties/responsibilities for business development may include, but are not limited to, the following:
Review and analyze customer specifications. Coordinate input from other departments to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
Develop cost estimates for new bids and contract revisions. Utilize engineering data, drawings, customer specifications and related information to prepare cost estimates, requests for quotations for purchase of components, evaluate supplier quotations and summarize total cost estimates.
Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability, to management.
Attend meetings to exchange information and analyze contract requirements. Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
Complexity of Tasks: Requires knowledge of the organization's products, . Interfacing with other groups requires ability to communicate effectively. Work is subject to general overview to ensure quality.
Qualifications: Bachelor's Degree in engineering, business or related field and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments.
Job Types: Full-time, Contract, Temporary
Pay: From $27.00 per hour
Shift:
- Morning shift
Ability to Commute:
- 669 Marina DriveSuite A-1,Charleston, SC (Preferred)
Work Location: In person
Salary : $27
