What are the responsibilities and job description for the Assistant Service Manager position at Volkswagen of Orlando?
The Ed Napleton Automotive Group is looking for our next Assistant Service Manager, Located at Volkswagen of Orlando, the Assistant Service Manager is a critical role working with the Service Director to help drive team results to meet department objectives; and working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.
Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
- Pay Plans above industry standard
- Career Advancement opportunity to Service Director!
- Medical, Dental, and Vision Insurance
- 401k and additional benefits
- Paid Vacation and Sick Time
- Discounts on products, services, and vehicles
- Extensive and ongoing training with specialists
- Family Owned and Operated- 90 years in business!
Job Responsibilities:
- Work with customers to ensure we meet and address all vehicle maintenance needs
- Write repair orders for customers with full transparency of cost and time estimates
- Provide exceptional and timely communication-keeping customers updated throughout the process
- Communicate frequently with Technicians and Parts to ensure timely completion of work
- Exhibit a positive attitude and strong work ethic with customers and co-workers.
- Utilize cutting edge Fixed Operations Technology
- Other duties as assigned by management
Job Requirements:
- Exceptional Customer Service Skills
- Tech Savvy- able to learn and utilize technology
- Previous Automotive Service Advisor Experience is a plus but not required
- Willingness to undergo a background check and drug screen in accordance with local law/regulations
- 18 years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
