What are the responsibilities and job description for the Receptionist/Cashier position at Volkswagen of Stamford?
Volkswagen of Stamford is seeking a dedicated Receptionist/Cashier to help grow our booming department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.
We are seeking a Receptionist/Cashier with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable. The ideal candidate must have dealership experience and excellent knowledge of Excel.
WHAT WE OFFER
Depending on your employment status, you may be eligible to receive the following:
- Medical, Dental and Vision
- 401K Plan plus company match
- Competitive wages
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Competitive Compensation plan
RESPONSIBILITES
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
QUALIFICATIONS
- Experience with Microsoft Office suite is a plus
- Available to work flexible hours on weeknights and weekends
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Clean driving record
- Excellent oral and written communication skills
- Team player
- Must have a valid driver’s license
- Ability to learn new technology
