What are the responsibilities and job description for the Network Support Specialist Entry Level position at Volktek Systems Inc?
Job Description
We are seeking a motivated Technical Support Specialist to join our growing team. This is an excellent opportunity to work closely with our Taiwan HQ and grow your technical expertise.
Do you have the right skills and experience for this role Read on to find out, and make your application.
Key Responsibilities :
- Answer technical questions from customers and end users regarding product usage.
- Collaborate with the senior technical team in Taiwan to resolve issues.
- Set up labs for product demonstrations and recreate reported customer issues.
- Accurately record and document customer problems and solutions.
- Assist in product testing and provide feedback to the development team.
- Stay updated on new product features and enhancements.
Qualifications :
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