What are the responsibilities and job description for the Front Office Receptionist position at Volkwein's Music?
About Us:
Volkwein's Music is a full-service, family-owned music store located in Pittsburgh, Pennsylvania. With a full-time staff of more than 30 sales and highly trained repair technicians -- all of whom also are musicians -- Volkwein's Music has met the sheet music, instrument and accessories sales, rental and repair needs of the professional and amateur music community since 1888. Our mission is to support music and music education in our community through providing top notch customer service. We are looking to fill a full-time front office/receptionist position. Required hours for full-time employees are Tuesday - Saturday from 8:30am - 5pm. Full benefits and 401k are included for qualified full-time employees.
Qualifications and Responsibilities:
- Work well with a team and independently
- Demonstrate excellent punctuality and time management skills
- Communicate effectively with both co-workers and customers
- Ensure high levels of customer satisfaction through excellent customer service
- Assess customers needs and provide assistance and information on products and services
- Welcome customers to the store and answer their queries
- Strive to build and maintain trust and relationships with customers
- Assisting customers promptly in person, over the phone, and via email
- Ability to multi-task with attention to detail
- Maintain office organization and filing
- Answer and directing incoming calls
- Sort, distribute, and process incoming mail
- Process instrument rental agreements
- Payment processing
- 'Work Remotely
- No
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Work Location: In person