What are the responsibilities and job description for the Clinical Application Specialist Bilingual Spanish position at Volpara Health?
Job Description
Job Description
Salary : Purpose
The Clinical Application Specialist is responsible for creating and maintaining an initial and ongoing relationship between Volpara and its customers. The role includes application software instruction, workflow process improvement, assistance with personalizing the breast health journey and increasing early cancer detection rates in the right segment of women. This position will work closely with members of the onboarding and retention teams to provide appropriate, timely services to the customer. This position does require fluent command of the Spanish language and a Pacific time zone location is ideal.
Responsibilities
- Participates in needs analysis to determine training needs within the customers organization. Confers with customer to gain work flow knowledge and desired system operation to optimize the software and train people in the proper operation.
- Formulates teaching outline and determines instructional methods that will best suit the particular client environment; such as individual training, group instruction, lectures, demonstrations and workshops, etc.
- Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
- Conducts software application configuration training.
- Conducts software use training, maximizing user efficiency while increasing proficiency.
- Documents training results to record critical notes, customer feedback, and identified successes.
- Participates in the maintenance and currency of customer training tools and collaborates on the development and execution of training and marketing materials.
- Perform quality assurance / quality control (QA / QC) checks to maximize site efficiency using the products. This would include product settings, staff, machines, maps, licensing, reports, lists, clinicians, interfaces, etc.
- Assist staff in preparing for regulatory reviews including MQSA audits, ACR, etc.
- Provide feedback to appropriate Volpara staff on items that could be considered to increase customer confidence and acceptance, including improvements to training materials.
- Connect the customer to others in Volpara that might provide services; User groups, webinars, upcoming events and trainings, additional products, etc.
- Trains internal Volpara staff on products and user workflows.
- Assists in Use Case testing, as requested.
- Other duties as assigned.
- Please note that this role will be hybrid if the successful applicant lives within commuting distance of our Lynnwood, WA office. For candidates outside this location, the role will be fully remote.
Competencies
Customer Focus
Gets first-hand customer information and uses it for improvements in products and services (i.e. financial planning, reporting and strategy); Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their
trust and respect.
Peer Relationships
Can quickly find common ground and solve
Is seen as a team player and is cooperative; Easily gains trust and support of peers; Encourages collaboration; Can be candid with peers.
Presentation Skills
Is effective in a variety of formal presentation settings : one-on-one, small and large groups, with peers, direct reports, and bosses; Is effective both inside and outside the organization, on both cool data and hot and controversial topics; Commands attention and can manage group process during the presentation; Can change tactics midstream when something isnt working.
Self-Development
Is personally committed to and actively works to continuously improve him / herself; Understands that different situations and levels may call for different skills and approaches; Works to deploy strengths; Works on compensating for weakness and limits.
Experience & Qualifications
Compensation & Benefits
Salary range : $70,000 to $85,000 per year. Benefits include the option to participate in medical, dental, vision, life and disability insurances; a 401K plan with a company match; and generous paid time off.
Volpara Health is an Equal Employment Opportunity employer. We will endeavor to fill vacancies with the candidate who is the best fit for the role, without regard to gender, marital or family status, religious or ethical belief, race, ethnic or national origin, disability, age, political opinion, employment status, military status, sexual orientation or any other status protected by law.
remote work
Salary : $70,000 - $85,000
