Product Support Representative II

Volt is immediately hiring for Machine Support Specialist in Waterloo, IA.

As a Machine Support Specialist, you will :

• Utilize virtual tools (Case and Contact Management System (CCMS)) to communicate with dealers and other stakeholders to efficiently resolve technical large tractor issues.
• Lead and participate in collaborative training events to improve team dynamics as well as individual and team knowledge levels.
• Complete and document all relevant DTAC (Dealer Technical Assistance Center) case communication within the CCMS system.
• Properly code each case with correct Diagnostic Trouble Code (DTC), part number, and Non-Conformance Corrective Action (NCCA) information to support downstream problem resolution activities.

Required Skills / Experience :

Desired Skills / Experience :

Education :

Shift : 1st Shift

Duration : 12 Months

Location : : Waterloo, IA 50704

Pay rate : $25 / hr. to $30 / hr.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits : Volt offers benefits (based on eligibility) that include the following : health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt  is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, colour, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt  does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Salary : $25 - $30