What are the responsibilities and job description for the Operations Technician II position at Volt?
Innova Solutions has a client that is immediately hiring for an Operation Technician II
Position type : Full-time Contract
Duration : 6 Months
Location : Charlotte, NC
As an Operation Technician II , you will :
Job Summary & Responsibilities :
- Maintain excellent acknowledgement and response time to alarms and customer calls.
- Provide quality documentation of network failures and maintenance activity.
- Establish factual data to allow management and vendors to understand the problem and prevent recurrence.
- Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
- Manage and correlate multiple trouble reports.
- Communicate with internal customers and others in a repair situation.
- Provide Tier I support in platforms supported
- Interact with all Tier repair teams. Initiate internal / external escalations, as necessary.
- Provide follow up and closure of assigned trouble tickets
- Works in 24x7 environment and may need to work evenings, nights and / or weekends and holidays
Skills : Basic Qualifications :
The ideal candidate will have : Ethernet router / switch equipment Experience
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Pushpendra Singh
Pushpendra.singh@innovasolutions.com
PAY RANGE AND BENEFITS :
Pay Range
Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions :
Website :
https : / / www.innovasolutions.com /
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at
hr@innovasolutions.com
770) 493-5588
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Salary : $28 - $30
