Demo

Quality Assurance & Consumer Support Coordinator

Volt
Clemmons, NC Full Time
POSTED ON 2/26/2025
AVAILABLE BEFORE 5/23/2025

Let your career thrive with Volt

Volt is immediately hiring for Quality Assurance and Consumer Support Coordinator in Winston-Salem, NC.

As a Quality Assurance and Consumer Support Coordinator you will :

  • Product Quality Assurance :

Logging incoming development samples into the Concept-to-Purchase (CTP) portal

  • Creation of Quality Assurance Verification (QAV) documents against submitted Vendor samples
  • Submitting new sample requests to Vendor(s) based on QAV results
  • Creation and distribution of benchmark samples to vendors and distribution center
  • Organization of completed QAVs and accompanying vendor samples
  • Maintain external vendor communication
  • Quality Assurance-related SOP documentation
  • Coordination of general, multi-departmental sample-related requests
  • Consumer Support :
  • Become fully educated to speak of brand and product offered

  • Receiving of initial Consumer contact via various online methods and / or phone calls to the Consumer Support line
  • Immediate forwarding non-Consumer contacts to the appropriate department
  • Responding directly to the Consumer within 24 hours of initial contact
  • Obtaining Consumer product photographs and / or samples by return where appropriate
  • Resolving Consumer complaints to the full satisfaction of the Consumer
  • Updating and maintaining the internal Consumer Contact tracking document
  • This is a Full Time Direct Hire opportunity.

    The ideal candidate will have :

  • Strong project management
  • Discipline to calendar
  • Ability to communicate, facilitate and prioritize tasks with internal, cross-functional departments and external suppliers per key time & action milestone dates and business objectives
  • Excellent PC skills (MS Office), including Excel spreadsheet functions
  • College degree, or minimum 5-year relevant project management work experience in related field
  • Must be able to lift up to 30 pounds
  • Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
  • Benefits : Since this is a Direct Hire role, benefits will be provided by the employer.

    Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

    Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) 898-0005.  Please indicate the specifics of the assistance needed.

    Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

    Qualified candidates should APPLY NOW f or immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible

    Benefits : Volt offers benefits (based on eligibility) that include the following : health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

    Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed.

    Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws

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