IT Specialist - Bilingual (Chinese)

Job Summary
Are you an experienced and detail-oriented professional ready to make a global impact? We are seeking a bilingual IT Specialist to oversee the seamless integration of cross-departmental requirements into our enterprise software systems. In this role, you’ll collaborate closely with our IT team—particularly in Asia—to ensure alignment with system design and functionality. The ideal candidate will bring strong project management skills, a proven track record in enterprise system design, and the ability to train teams and gather feedback to continually optimize performance.

Essential Functions and Responsibilities:

• Collect and analyze requirements from various departments, preparing preliminary requirement outlines and designs.
• Collaborate with various teams to identify system needs and outline necessary improvements.
• Communicate and provide feedback on various department requirements to the IT department in Asia.
• Participate in detailed design and internal review process with the IT department to ensure that the solutions meet business needs.
• Work closely with various departments to define and finalize detailed product requirements, ensuring they align with operational and business goals.
• Provide comprehensive training to department teams on newly launched system functions, including SAP, Salesforce, OA, and self-developed systems, ensuring smooth transitions and effective use.
• Regularly gather feedback from departments regarding system usage and performance.
• Analyze feedback to identify areas for improvement, ensuring systems are optimized for efficiency and user satisfaction.
• Perform other duties as assigned.

Education/Experience/Skills Requirements:

• Associate's degree or higher in Business Administration, Information Technology, or a related field.
• 3 years of practical experience in software product design, with a proven track record in project management, OA products, and other B2B product designs.
• Fluent in Mandarin is required.
• Experience managing and implementing enterprise systems, including SAP, Salesforce, and self-developed systems.
• Strong ability to gather, document, and organize business requirements, with attention to detail.
• Excellent logical thinking, business abstraction, and problem-solving skills, with the ability to conduct comprehensive closed-loop analysis.
• Strong communication and organizational coordination skills, capable of integrating business needs into system design and ensuring project goals are met efficiently.
• Ability to work with a global mindset and explore opportunities for product improvements and system enhancements.
• Innovative thinking to propose new features or improvements to enhance system performance and meet business needs.
• Previous experience participating in SAP projects (preferred)
• Strong experience with business systems integration across multiple departments and regions (preferred.)
• Relevant certifications (e.g., PMP, SAP) are a plus.

This job description is intended to describe the essential job functions of this position and is not intended to be an all-inclusive statement of job responsibilities.

Physical Requirements/Work Environment:

Work is performed primarily in an office environment. Occasional traveling up to 25%.

Equal Employment Opportunity:

Voltage, LLC provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, genetics, protected veteran status, pregnancy, gender identity, expression, or any other protected characteristics. This policy extends to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Will You Now or in the Future Require Sponsorship to Work in the US?
• Are you willing to submit to background check?

Education:

• Associate (Required)

Experience:

• launching systems: 3 years (Preferred)
• implementing enterprise systems: 3 years (Preferred)
• SAP: 3 years (Preferred)

Language:

• Mandarin (Required)

Ability to Commute:

• Chapel Hill, NC 27517 (Preferred)

Ability to Relocate:

• Chapel Hill, NC 27517: Relocate before starting work (Preferred)

Work Location: In person