What are the responsibilities and job description for the Client Service Manager position at Voltguard Utilities Ltd?
About the job Client Service Manager
Job Overview :
Client Service Manager (CSM) will support field service operations for our clients and customers in the Region through customer service and support activities.
The Client Service Manager will hold ranging responsibilities include but not limited to; oversight of installation, contract negotiation and warranty support, preventive maintenance, corrective maintenance, and oversight of infrastructure equipment.
Essential Functions :
- Employ their basic understanding of project management, system engineering, and customer facing skills
- Deliver quality service level agreement (SLA) compliance and create key performance indicator (KPI) support statistics
- Attain financial objectives
- Supervise employees day to day operations and schedule their work in conjunction with Regional Manager projects
- Manage subcontractors to ensure obligations and high standards of workmanship are met.
- Manage existing two-way radio maintenance contracts in accordance with signed agreements
- Interface with the customers staff to resolve issues and propose problem solutions
- Review and approve vendor invoices
- Oversee contract negotiation and approve customer invoicing
- On-call in a managerial role to provide support and problem escalation role between vendors, field technicians, customers and factory / engineering organizations
Qualifications :
Preferred Additional Skills :
Job Types : Full-time
LI-Remote
The salary range for this role is $67,500 - $125,500.
Schedule : Monday through Friday
Job Type : Full-time
Voltguard Utilities Limited also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.
Salary : $67,500 - $125,500