What are the responsibilities and job description for the Scout IT Analyst position at Volto Consulting?
Role: Scout IT Analyst
Location: San Antonio, TX
Long Term Contract
Role Description:
Mandatory Skills:- Data Analyst, Service Desk and ITIL
An " Scout IT Analyst" job description would detail a role responsible for investigating and resolving IT-related incidents within a company, utilizing strong analytical skills to identify root causes, document findings, and communicate effectively with stakeholders, all while working within an established incident management framework; essentially, acting as a first responder to technical issues, aiming to minimize disruption to business operations.
Key Responsibilities:
- Incident Monitoring and Triage: Actively monitor IT systems for potential incidents, quickly assess their severity, and prioritize accordingly by classifying and assigning tickets within the incident management system.
- Incident Investigation: Conduct in-depth analysis of incidents by gathering information from various sources like system logs, user reports, and network monitoring tools to identify the root cause.
- Problem Resolution: Work with relevant technical teams (network engineers, application developers, etc.) to implement solutions and resolve incidents effectively.
- Communication and Escalation: Clearly communicate incident status updates to stakeholders, including impacted users and management, and escalate critical issues to appropriate teams when necessary.
- Documentation and Reporting: Maintain detailed incident records, including steps taken, root cause analysis, and lessons learned, and generate reports to identify trends and improve future incident response.
- Proactive Measures: Contribute to preventative measures by identifying recurring issues and proposing solutions to improve system stability and reduce future incident
Job Type: Contract
Pay: $30.00 - $32.00 per hour
Compensation Package:
- 1099 contract
Schedule:
- 8 hour shift
Ability to Commute:
- San Antonio, TX 78227 (Preferred)
Ability to Relocate:
- San Antonio, TX 78227: Relocate before starting work (Preferred)
Work Location: In person
Salary : $30 - $32
