What are the responsibilities and job description for the Operations Specialist position at Volunteer Corporate Credit Union?
Job Description
Job Description
POSITION SUMMARY :
Serve as liaison and the primary contact between the member credit unions regarding all aspects of their relationship with the corporation. Communicate with members by telephone and email regarding transactions, system support, and related inquiries.
PRIMARY RESPONSIBILITIES : Essential or Nonessential
90% Take financial transactions from member credit unions
Including domestic and international wires, ACH transfers,
currency orders, loan payments, etc.).
Respond to written and verbal inquiries.
Research and resolve complex issues with credit unions as appropriate.
Provide frontline support for VolCorp's internet applications.
Adhere to all BSA, OFAC, and Security regulations, policies, and procedures.
10% Prepare VolCorp' s check deposit
Prepare and balance foreign check deposits.
ADDITIONAL RESPONSIBILITIES
Cash Vault
Serve as liaison between member credit unions and Loomis regarding all aspects of VolCorp' s Cash Vault service.
Wires / ACH Processing
Responsible for managing and overseeing the processing of financial transactions, including the accurate and timely execution of Wire / ACH transfers.
Check Adjustments
Research discrepancies between general ledger accounts and suspense entries.
User Administration
Send new authorization forms to credit unions as requested.
RELATED DUTIES :
- Provide back-up duties for another Operations Specialist.
- Perform related duties and special projects as assigned.
- Adhere to company and governmental policies and regulations, including those related to Equal Employment Opportunity and Affirmative Action Plan compliance.
EDUCATION AND EXPERIENCE :
High School diploma. 1-2 years' experience as a Customer Service Representative or progressive experience using electronic data processing systems or the banking industry. Banking or credit union experience strongly preferred.
SKILLS, KNOWLEDGE AND ABILITIES REQUIRED :
VEVRAA Federal Contractor; Equal Opportunity Employer