Permanent Supportive Housing Case Manager – Service Coordination (Tue – Sat)

Description

 WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential. 

JOB SUMMARY The Permanent Supportive Housing (PSH) Case Manager is directly responsible for the service provision and housing assistance for the residents in the PSH program. This position works in conjunction with the Community Administrator and other on-site staff. This program serves individuals and families in a permanent supportive housing model who are chronically homeless (which includes having a disability). Service modalities include Housing First Trauma Informed Care, Harm Reduction, Motivational Interviewing and Critical Time Intervention. Center. Job duties include conducting needs-based assessments, community outreach, providing case management services, assisting with resource navigation, supporting housing retention, connection to income resources and/or public benefits, landlord mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. Requires use of personal vehicle for securing and maintaining housing for the participants enrolled in the program.

DUTIES AND RESPONSIBILITIES

• Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.
• Provides services that are trauma informed and focused on resident self-empowerment and self-sufficiency.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards.
• Provides intensive case management for residents; ensures residents receive regular engagement in services.
• Responsible for assisting participants in obtaining necessary documents to maintain housing, identification documents, income changes, changes in household, etc.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
• Develops specialized knowledge related to service delivery database systems within the organization. Attends housing orientations, lease-ups, and ongoing educational opportunities for participants in PSH Programs. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.
• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability. Assists residents filling out rental applications, interpreting leases and understanding tenant rights and responsibilities. Utilizes the OneHome system as required by funding sources.
• The Case Manager facilitates the delivery of appropriate services resident households as indicated by relevant service modalities through an equity lens.
• Demonstrates knowledge of resident-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Develops, directs, and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households. Assists in relocating residents as needed and securing emergency housing.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field. Provides tenant/landlord mediation.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Coordinates at minimum, one health, wellness, or educational event at the property.
• Recruits, trains, and supervises volunteers to offer robust and diverse services at the property. Maintains a good working relationship with community partners.
• Assists with front desk coverage daily to stay abreast of Brandon Courtyard happenings.
• Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains chronic homelessness documentation and disability documentation.
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Predictable, consistent attendance.
• Performs all other duties as assigned.

Requirements

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Must be willing to use vehicle for service provision.
• Works in an office environment with prolonged periods of sitting.

MINIMUM QUALIFICATIONS

• Preferred Bachelor’s degree in human services, social work, or a closely related field or related experience.
• At minimum, one full year of working with chronically homeless population.
• Colorado driver’s license and state-mandated automobile insurance.
• Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
• Criminal and civil background checks within 30 days of hire.

PREFERRED QUALIFICATIONS

• Mental health experience preferred.
• Case management experience preferred.
• Crisis intervention skills.

KNOWLEDGE & SKILLS

• Expert written, oral, and interpersonal communication skills.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Strong organization skills.

Position Type & Hours

• Full time 40 hours per week
• Tuesday through Saturday 8:30-5 PM

PAY RANGE

$21.50/hr-$23.50/hr

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO/AA Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Salary : $21 - $23