Program Manager: Youth and Stabilization Programs

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

** The Manager – Youth and Stabilization Programs will oversee all aspects of programming including budgets and coordination with funding sources for the Youth Transitions Project (YTP), with the possibility of an additional program. The YTP program serves literally homeless youth ages 18 – 25 in a rapid re-housing model. Ensures that the programs meet or exceeds program objectives, oversees the provision of high-quality services for program participants, and further ensures ongoing compliance with funder requirements and agency policy and procedure. Responsible for the recruitment, training,  supervision and scheduling of staff, volunteers, and interns. Acts as a knowledgeable liaison to community agencies and is  responsible for promoting awareness of the Volunteers of America resources and services. Position requires ongoing  interaction with team members, program participants, and community stakeholders. May also be responsible for a small  caseload of participants for case management purposes if staffing issues arise.  

 ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Ensures that the participant’s voice is heard and incorporated in programming.

 • Oversees program development, including ensuring direct staff and volunteers are responsible and accountable for all program components, including intake/assessment, service provision and follow up.

 • Recruits, hires, trains, coaches, and supervises assigned program and support staff and implements ongoing training and staff development activities.

 • Oversees participant program eligibility certification and requests for temporary financial assistance, ensuring all funder and agency requirements are met prior to payment. 

• Reviews and monitors budgets monthly to ensure proper allocation of funds for all programs within Youth and Rehousing. 

• Monitors all aspects of program documentation completed by assigned staff. Gathers statistical data relevant to the program as required.

 • Works closely with managers, supervisors and others ensure team members are receiving appropriate support and have a comprehensive array of referral sources.

 • Monitors and performs scheduling functions ensuring adequate coverage for participant accessibility, and schedules staff for outreach activities in conjunction with team members. 

• Ensures work areas and facility are maintained in a clean, comfortable, and orderly manner. 

• Develops systems to obtain necessary supplies and materials. 

• Develops specialized knowledge related to service delivery database systems within the organization. Oversees all intakes, housing orientations, lease-ups and ongoing educational opportunities for participants in Youth and Rehousing Programs. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines. 

• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability. 

• Facilitates the delivery of appropriate services for all participant households as indicated by relevant service modalities through an equity lens.

 • Demonstrates knowledge of family-specific resources, a passion for serving the family population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team. 

• Performs job responsibilities in accordance with the Social Work Code of Ethics. 

• Performs all other duties as assigned. 

 ANTICIPATED OUTCOMES 

• Ensures that program participants receive services within one week of initial contact.

 • Ensures that programming houses people receiving services preferably within one month but no longer than 3 months.

 • Ensure all other outcomes are met as required by the funding source and Volunteers of America Colorado 

 SALARY

$56,486-$66,000/annual exempt

 LOCATION:  455 Bannock Denver 80204

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO/AA Employer

Position Will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

 COMPETENCIES 

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service). 

• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart). 

• Utilization of various databases including Homeless Management Information System and Service Point. 

• Ensures equitable and inclusive services. 

• Ensures that participant(s) has an active voice in programming. 

MINIMUM QUALIFICATIONS OF POSITION 

• Bachelor’s degree in human services, social work, or a closely related field or related experience. 

• Management and/or supervisory experience required. 

• Experience with successful development and implementation of large projects required. 

• Proficiency in computer skills and related word processing, data management and web-based computer programs, specifically excel. 

• At minimum, two full years of working with the homeless population; families experiencing homelessness.

 • Colorado driver’s license and state-mandated automobile insurance. 

PREFERRED QUALIFICATIONS OF POSITION

 • Familiarity with current housing market information, housing trends and available resources.

 • Knowledge of people experiencing homelessness and survivors of domestic violence 

• Ability to oversee complex funding and budgeting

 • Crisis intervention skills. 

• Bilingual in Spanish preferred but not required. 

• Sub-grantee management 

KNOWLEDGE AND SKILLS 

• Good written, oral, and interpersonal communication skills. High level of numeric reasoning ability. 

• Strong time-management and prioritization skills. 

• Experience working both independently and, in a team-oriented, collaborative environment. 

• Strong organization skills 

Salary : $56,486 - $66,000