Program Assistant Shift Leader Hope Hall

As Lead Program Assistant on a given shift,  works as the contact person for the facility and takes the lead to ensure completion of Program Assistant responsibilities in the facility on their shift. Responsibilities include on-going security of the facility, accountability for the client population, supervision and support of all clients in their daily routine and chore assignments, orientation of new clients, monitoring client curfews and/or furlough, answering and logging all phone calls and, filing all necessary paperwork and documentation.

Scope of Duties:

• Complete hourly rounds of the facility, document facility conditions, and ensure accountability of all residents on census.
• Review and verify the facility census at beginning and completion of each tour of duty.
• Relay census to funding source by mandated times each day.
• Take lead to ensure safety and security of facility.
• Determine necessity of contacting on-call supervisor in the event of an emergency.
• Take the lead in the completion of Program Assistant responsibilities in the facility during their shift.
• Review all written documents generated during the shift regarding client and building safety.
• Monitor the sign in and sign out procedure for all clients.
• Initiate emergency follow-up procedure when clients are late in returning to the facility or are absent without authorization.
• Conduct orientation of all new clients to the facility. The Orientation shall include a review of rules and regulations, a general intake, and a review of fire safety and emergency procedures.
• Coordinate meal distribution to clients and work with supervisor in handling any problems with meals and meal distribution.
• Conduct inventory and secure client personal property upon termination from the program.
• Monitor medication to clients and document in the Medication Log.
• Schedule and document medical appointments for clients as needed with institution or providers; make the appropriate log entry of assigned clients and notify clients of their respective appointment dates and times.
• Ensure and document the completion of all assigned client chores. Ensure cleaning supplies are available.
• Conduct inspections and contraband searches of the entire facility in compliance with operational policies and procedures.
• Conduct random searches of clients and/or personal property as clients enter or leave the facility in compliance with Operational Policies and Procedures.
• Assure all visitors sign in and sign out of the Visitor's Log. Include the purpose of the visit.
• Log phone calls and respond to inquiries in an appropriate manner, and in compliance with operational policy and procedures.
• Conduct monthly fire drills as assigned and complete documentation.
• Conduct regular fire/safety checks of the facility; monitor all safety and emergency equipment; generate work orders to Central Maintenance for facility repairs.
• Make appropriate entries in daily log: Entries shall convey information concerning clients, building conditions, and/or other significant information. Each entry shall include the date and the time of entry and be signed by the writer.
• Transport and/or escort clients as directed.
• Document and/or review all disciplinary or special incidents involving clients and submit all appropriate forms to supervisor.
• File as directed.
• Provide support to case management function.
• Assure and document client's compliance with established pass regulations/procedures to include random phone verification to pass sites.
• Conduct drug and alcohol screens as directed or needed and report results to supervisor.
• Notify Food Service of meal count and receive food in the facility.
• Document fees and/or deposit received from residents.
• Interact (verbally and non-verbally) with all clients, staff, and community members professionally with respect and courtesy.
• Maintain client and staff confidentiality in compliance with administrative policies and procedures.
• Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions.
• Complete any duties assigned.

ADA Essential Functions:

• Occasionally required to smell, stoop.
  
• Regularly required to use hands to handle or feel.
  
• Frequently required to reach.
  
• Regularly required to stand, walk, sit, talk and hear.
  
• Occasionally required to lift and move up to 25 lbs.
  
• Regularly required to lift and move up to 10 lbs.
  
• Ability to observe an area that can be seen up and down or to the left and right while eyes remain on a given point.
  
• Ability to see clear at 20 inches or less.
  
• Ability to see clearly at 20 feet or more.
  
• Ability to identify or distinguish colors.