What are the responsibilities and job description for the Quality Assurance Coordinator position at Volunteers of America - Greater New York, Inc.?
Position: Quality Assurance Program Coordinator
The Quality Assurance Program Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards.
Pugsley Family Shelter is a transitional family shelter where asylum seekers are provided with resources, services, and an opportunity to integrate to a new culture and language. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services
Location: 1275 Pugsley Avenue • Bronx, NY 10462
Minimum Qualifications:
Bachelors degree in a related field, two years of experience in supervision and demonstrated ability in the areas of written and verbal communication.
Other necessary skills include training, audit and evaluation data collection and incident management skills.
Quality Assurance Coordinator Principal Responsibilities:
Supporting the Quality Assurance & Research team in answering AWARDS help desk tickets as well as the Vorex Ticketing Management System.
Assisting the Director of Performance Management in daily operations of quality assurance services provided to agency program teams, including but not limited to, internal reviews, monthly reporting, monthly and quarterly committee meetings and other activities as assigned.
Participate and assist in the development of ongoing staff training, including but not limited to, incident report management, case management and electronic record keeping.
Support the Senior Director of Research & Evaluation in maintaining ongoing systems for the collection and evaluation of data and program demographics.
Support the AVP of Quality Assurance & Research in special projects as needed.
Employees receive an exceptional benefits package including
Medical
Dental
Vision
Prescription coverage
Life insurance,
Retirement plan
Educational Reimbursement Program (includes tuition and license/certification)
Paid Time Off which is accrued monthly and roles over from year to year. In addition;
Paid Birthday Holiday
And much more…
Salary : $60,840
