SUMMARY:

We are looking for an individual that will provide prompt and efficient administrative support to the Property Manager and help coordinate all activities related to a smooth and efficient operation of both properties and management office.  This individual will assume responsibility for the properties in the Property Manager’s absence.

ESSENTIAL JOB FUNCTIONS

     Administrative support

• Handle correspondence, telephone contacts and incoming mail in a professional and expedient manner
• Ensure that accurate and professional letters, documents and other materials are produced within established time frames
• Greet visitors, screen incoming calls, schedule appointments and play an active role in organizing and prioritizing required activities
• Assist with property reports and projects. Organize, research and gather required data as necessary
• Establish and maintain relationships with other staff members

    Marketing and Leasing          

• Develop and maintain customer relationships
• Assist in development and placement of advertising
• Greet drop-ins
• Respond to inquiries
• Present property and apartments in a manner consistent with the image of property and relevant to prospect
• Assist in lease renewal process
• Assist in recertification process

    Resident Management

• Establish and maintain relationships with current residents
• Assist in collection of late rent and other monies due
• Assist with move-in move-out procedures
• Assist with follow-up calls and maintenance requests
• Assist with bank deposits

    Additional responsibilities

• Maintain compliance with Property and VOA Michigan policies and procedures
• Ensure that all duties are carried out in a timely and orderly fashion so that the property and VOA Michigan function in the most efficient manner possible
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITES

• Associate degree in business or related experience

• Prefer a minimum of two (2) years active experience dealing with property management

• Outstanding communication skills with ability to interact with wide range of people
• Ability to maintain a high level of accuracy in preparing and entering information
• Maintain professional demeanor and appearance
• Great attitude with high-energy personality
• Excellent customer service skills
• Prior apartment leasing experience preferred
• Valid driver’s license
• Computer and Internet literate

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job the employee is frequently required to sit, stand, lift up to 20 lbs., speak, hear, walk and drive. The vision requirement includes close and distant vision.

Environmental Working Requirements:

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works primarily inside but may be subject to seasonal elements.  Works closely with the Property Manager; interacts with a diverse public.  May be subjected to interruptions throughout the day.  May be subject to hostile and/or emotionally upset public. 

VOAMI is an equal opportunity employer that is committed to diversity, equity, and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.