SUMMARY

Maintain guest services, generate sales, operate cash register, assist in loss prevention, housekeeping, merchandising, signing, and pricing to ensure smooth flow of merchandise through store and efficient use of resources.  Provide customer assistance to improve sales and customer base.

ESSENTIAL JOB FUNCTIONS

Maintain guest services

• Ensure each guest receives outstanding guest service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service
• Maintain an awareness of all product knowledge, merchandise promotions, test merchandise and advertisements
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at registers

Store support

• Assist in floor moves, merchandising, display maintenance and store housekeeping
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock
• Constant observation of customers to ensure loss prevention
• Additional responsibilities

• Maintain compliance with VOA Michigan policies and procedures
• Ensure that all duties are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible
• Other duties as assigned

REQUIED KNOWLEDGE, SKILLS AND ABILITES

• Excellent customer service skills
• Ability to process information/merchandise through computer system and registers
• Great attitude with friendly personality
• Ability to read, count and write to accurately complete all documentation
• Ability to freely access all areas of store including selling floor, stock area, and register area
• Ability to operate and use all equipment necessary to run the store
• Ability to move or handle merchandise throughout the store
• Ability to work varied hours/days as business dictates

ESSENTIAL REQUIRMENTS:

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job the employee is frequently required to sit, stand, lift, push, pull, bend, walk, drive, talk and hear. The vision requirement includes close and distant vision.

Environmental Working Requirements:

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works primarily inside, may be subject to seasonal elements.  Works closely with Store Manager and Assistant Manager.  Interacts with a diverse public.  May be subjected to interruptions throughout the day.  May be subject to hostile and/or emotionally upset public.