SUMMARY

A Key Holder is responsible for opening and closing the store, ensuring a smooth operation in the absence of the store manager, and providing excellent customer service. This role supports the management team and ensures that daily operational, sales, and customer service goals are achieved.

ESSENTIAL JOB FUNCTIONS

     Store Opening/Closing:

• Responsible for opening and closing the store according to company policies.
• Ensuring proper security procedures are followed, including the setting and disabling of alarms.

     Customer Service:

• Deliver exceptional customer service, assisting customers with inquiries, product selections, and returns.
• Maintain a positive and professional attitude toward customers.

     Sales Support:

• Achieve or exceed sales goals through exceptional service, product knowledge, and team collaboration.
• Assist in store promotions, events, and product launches.

     Store Maintenance:

• Maintain the visual standards of the store, ensuring it is clean, organized, and well-stocked.
• Conduct stock replenishment and merchandising as needed.

     Team Leadership:

• Supervise and support the team in the absence of the store or assistant manager.
• Train new employees on store policies, procedures, and best practices.

     Cash Management:

• Perform cash handling duties, including opening and closing registers, balancing cash drawers, and ensuring the accuracy of transactions.

     Loss Prevention:

• Adhere to loss prevention policies and help minimize theft or fraud within the store.
• Report any suspicious activities or incidents to the store manager.

     Other Duties

• Assist in receiving, unpacking, and processing shipments.
• Collaborate with management to address any operational issues that arise during shifts.
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent and two years combined retail and supervisory experience.
• Strong leadership, communication, and organizational skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Reliable and punctual, with strong attention to detail.
• Capable of lifting and moving stock up to 25 lbs.
• Knowledge of retail and/or store management, including personnel, cash, operation of cash registers and basic security
• Computer literacy preferred
• Ability to work flexible hours

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is frequently required to sit, stand, lift at least 25 pounds, push, pull, reach, bend, stoop, carry, walk and talk. The vision requirement includes depth perception, peripheral, near and far vision.

Environmental Working Requirements:

The work environment characteristics described here are representative of those an employee will encounter while performing these essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To request reasonable accommodations, contact HR@voami.org.

Works inside and outside, may be subject to seasonal elements. Works closely with Store Manager. May interact with a diverse public. May be subjected to interruptions throughout the day. May be subject to hostile and/or emotionally upset customers.

VOAMI is an equal opportunity employer that is committed to diversity, equity, and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.