SUMMARY

Maintain the physical asset and maximize the financial returns from that asset in accordance with the owner’s objectives and within the Rules and Regulations as set forth from HUD and/or MSHDA.

ESSENTIAL JOB FUNCTIONS

Operations Management

• Supervise maintenance staff, including maintenance supervisor and any contract workers
• Supervise scheduling of maintenance work
• Make regular follow-up inspections on maintenance work
• Make regular inspections of grounds, including all common hallways
• Supervise all vacant apartment make-ready procedures
• Make recommendations for physical repairs, replacements, and/or improvements
• Maintain control of service order log
• Make recommendations for supplies, materials and equipment
• Recommend expenditures within budget allocations
• Evaluate maintenance operations periodically to determine cost efficiency

Marketing

• Supervise leasing/office staff
• Assist in preparation and placement of advertising and marketing programs
• Assist in preparation of regular market surveys
• Prepare or supervise the preparation of all weekly and monthly reports
• Responsible for the accuracy of all rental applications and leases and their compliance with resident policy
• Responsible for the accuracy of all certifications/recertifications and their compliance with HUD/MSHDA policy
• Prepare weekly rental and marketing report         

Leasing

• Establish rapport and determine needs of each prospective resident
• Present property and appropriate apartment(s) in a manner consistent with the image of the property and relevant to the prospect
• Use knowledge of property and community to overcome prospect objections
• Follow up on undecided prospects
• Maintain a waiting list of prospective tenants
• Implement lease renewal procedures

Tenant Management

• Prepare lease packages
• Supervise move-in and move-out procedures
• Review and handle resident complaints

Financial Reporting and Control

• Prepare purchase orders
• Report payroll information to Human Resources according to Volunteers of America Michigan procedures
• Prepare and maintain inventory of all equipment and supplies
• Assist in the preparation of daily bank deposits        

Administration

• Supervise office administrative staff
• Supervise maintenance of property files and records
• Handle any emergency that may arise on site
• Communicate all problems and make recommendations to Property Manager

Additional responsibilities

• Maintain compliance with VOA Michigan policies and procedures
• Ensure that all duties are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Education:  High School education and Accredited Resident Manager (ARM) or equivalent or 3 consecutive years experience as site manager
• Ability to handle finances and work within a budget
• Excellent computer skills with willingness and capability to learn new programs
• Demonstrate integrity on personal as well as professional levels
• Excellent communication and customer service skills
• Attention to detail
• Ability to interact with a wide range of people
• Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.
• Ability and willingness to substitute for any position when needed
• Ability to maintain a current driver’s license in the State of Michigan and appropriate insurance as the CA may need to make use of their personal vehicle for work-related duties

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee so successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job the employee is frequently required to sit, stand, walk, drive, see hear, and speak. The vision requirement includes close and distant vision.

Environmental Working Requirements:

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works in office and outdoor settings, will be subjected to seasonal elements.  Interacts with staff, residents and possibly family members, regulatory agencies, and vendors.  May be subjected to interruptions throughout the day.  May be subject to hostile and/or emotionally upset staff and/or residents.

The agency may in its sole discretion fill this position on a full-time, part-time, or contractual basis with the individual best fit to perform the duties of the job. The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Employees in this title are subject to successful completion of all pre-employment requirements including but not limited to a background check, drug screen and a pre-employment physical.