What are the responsibilities and job description for the Case Manager I position at Volunteers of America Mid-States?
POSITION TITLE: Case Manager I
LOCATION: Beckley, WV
STATUS: Full Time, Hourly, Non-Exempt
PROGRAM: VOA Honor
REPORTS TO: Program Manager
INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
- Loan forgiveness options through federal programs
- All company paid benefits and paid time off effective day one
Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee
Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee
Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development
JOB SUMMARY AND QUALIFICATIONS:
The HVRP program assists Veterans who are homeless or at-risk of homelessness end their crisis by seeking and obtaining employment. The HVRP Case Manager will be responsible for job placement and retention, supportive services and referrals for enrolled veterans, case documentation, and assistance with the preparation of internal and external reporting.
WHAT YOU SHOULD HAVE FOR THIS ROLE:
This position requires a Bachelor’s degree in social work or related field and less than five years of experience in the field; at least five (5) years of experience in the field and no degree; or a Veteran with three (3) years of related work experience. Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills.
RESPONSIBILITIES:
- Provides outreach to community to increase awareness of HVRP and recruit Veterans to the program.
- Provides case management duties, including:
o Performing assessment and developing/monitoring case plans and conducting necessary follow-up activities.
o Establishing linkages with appropriate agencies and service providers in the area/community.
o Providing referrals and coordinating with VAMCs and other service providers to provide health care services and daily living services.
o Decide how resources are allocated to participants on the basis of need
o Educate participants on issues, such as supportive services availability and participant rights.
o Providing assistance to participants in obtaining VA benefits.
o Providing assistance to participants in obtaining and coordinating of public benefits.
o Provide/refer for supportive services to participants, including personal financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, childcare, and housing counseling.
o Completing required documentation (including progress notes) within 48 hours of contact.
o Demonstrating good clinical judgment in decision making regarding participants.
o Demonstrating ability to relate to Veterans and their families in a culturally appropriate manner.
o Performance Quality Improvement (PQI) duties as assigned by supervision and PQI Committee.
- Work in partnership with other HVRP Case Managers and Outreach Workers, in addition to any SSVF program staff; and participate in regular case consultation.
- Advocate for the Veteran, integrating cultural values into their case plan
- Identify systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
- Comply with all policies and procedures of the program and the Council on Accreditation.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
