What are the responsibilities and job description for the Director of Admissions and Outreach position at Volunteers of America Mid-States?

POSITION TITLE : Director of Admission and Outreach

LOCATION : Louisville, KY

STATUS : Full Time, Salary, Exempt

PROGRAM : Addiction Recovery Services

REPORTS TO : Vice President Clinical Systems

INTRODUCTION :

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS :

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following :

Health and Wellness

Employee Assistance Plans (EAP)

Health and Wellness Program

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Spending Account

Short Term Disability

MetLife Legal Plans

Financial Wellbeing

Competitive Compensation Packages

Life Insurance (company paid)

403b retirement plan with company fund matching

Employee discounts

Loan forgiveness options through federal programs

National Health Corp & Public Service Loan Forgiveness)

All company paid benefits and paid time off effective day one

Work Culture

Commitment Committee

Justice Committee

Integrity Committee

Compassion Committee

DE&I Committee

Retention Committee

Training & Development

VOA LEAD Program- Leadership Development Program

VOA University - Staff Development

VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS :

The Director of Admissions and Outreach is responsible for overseeing all aspects of client intake, admissions processes, and community outreach efforts. This position plays a pivotal role in ensuring that individuals who need our services can access treatment in a seamless, compassionate, and efficient manner. The Director will help build partnerships with community organizations, health professionals, and other stakeholders to enhance awareness of our services and strengthen our presence in the community. The Director of Admissions and Outreach is responsible for generating and analyzing data driven reports related to admissions and outreach goals. The Director of Admissions and Outreach is responsible to driving the census in VOA Recovery with collaboration with community partners and internal programs.

WHAT YOU SHOULD HAVE FOR THIS ROLE :

This role is very goal driven with a sales focus with skills like inspiring genuine trust, building strong relationships, and continuing to consistently follow up. The position requires exceptional communication, customer service, and critical thinking skills. This position also requires skills in time management and experience with clinical services. Experience with computer programs including Microsoft Word, Excel and Outlook is required. The candidate must exhibit compassion toward people living with behavioral health and substance use issues, Hepatitis C and HIV / AIDS and the ability to convey respect to target populations and community partners. The candidate must have the background and aptitude to learn and apply Volunteers of America’s personnel and program policies and procedures.

RESPONSIBILITIES :

Multi-tasks, prioritizes and meets deadlines in a fast-paced work environment.

Maintains a consistent, positive and professional communication process. This includes but is not limited to : regularly communicating with outreach contacts, prospects, residents, staff members, and with department and other managers; including those relating to payment; attending meetings; and communicating relevant matters to the Sr. Director of Fund Development and the Addiction Recovery Services Admission and Outreach Teams.

Work proactively and effectively with referral sources.

Coordinate services with referral agencies to assist clients who have specific treatment needs not addressed by the VOA Mid-States.

Track Census and update all staff daily in daily morning meetings

Collaborate with communications department to manage census

Persistently contact health care providers, community partners, consumers and other potential referral partners on behalf of Volunteers of America Mid-States.

Persistently develop leads for potential new referral partners.

Work closely with the program and agency leadership to monitor intake procedures and daily census within behavioral health programs.

Collaborate effectively with referral sources and community partners.

Participate in regular staff meetings with addiction recovery, communications, behavioral health services to identify current marketing needs.

Oversee the daily operations of the admissions process, ensuring timely and accurate intake of clients seeking treatment.

Manage a team of admissions coordinators and staff, providing training, support, and performance evaluations.

Ensure compliance with all regulatory and organizational policies during the intake and admission process.

Review and assess potential clients' eligibility for programs, based on assessment tools, screening, and available resources.

Maintain accurate records of admissions, including intake forms, clinical assessments, and insurance verification.

Collaborate with clinical and medical teams to ensure a smooth transition from admission to treatment services.

Develop and execute a comprehensive outreach strategy to engage with individuals, families, and the community at large.

Build and maintain relationships with local healthcare providers, schools, community organizations, and other referral sources.

Increase awareness of the organization’s services through educational presentations, community events, and networking opportunities.

Coordinate outreach efforts to underserved or high-need populations to expand access to treatment.

Represent the organization at conferences, health fairs, and community meetings

Track, analyze, and report on admissions data, outreach efforts, and community engagement outcomes.

Provide weekly, monthly and quarterly reports to the VP of Clinical Systems and on key metrics.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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