Assistant Program Manager - Mental Health (Full-Time)

With over 125 years of providing social services, Volunteers of America in known for taking on the most difficult tasks to help the most underserved. In our residential programs for adults living with serious and persistent mental illness, our overarching goals are to break the cycle of hospitalization and homelessness and assist our residents achieve their highest level of wellness. VOA is proud to provide a compassionate, culturally competent, flexible, and mission-driven environment.

Position Overview: The Assistant Program Manager/Mental Health is responsible for ensuring staff coverage in a group home setting and assisting the Senior Program Manager/Mental Health in ensuring compliance with health, safety, funding, and program standards. The position provides on-site program management and supervision in compliance with health, safety, funding and program standards. The position also calls for direct support for clients as needed during on-duty hours.

Essential Job Functions:

• Provide for the care and supervision of consumers including the direct supervision of activities of daily living (e.g., cooking, personal hygiene, transportation)
• Provide reinforcement of counseling and therapy activities.
• Provide assistance with medications and the performance of tasks delegated by licensed nursing staff and complete documentation as required by policy and procedures.
• Provide direct supervision of the individual’s safety and security through preventative techniques.
• Handle or intervene in crisis situations when necessary as appropriate, which may include contacting the on-call person and/or taking or getting the individual to the emergency room or crisis program.
• Assist in securing and providing transportation.
• Provide rehabilitation, participate in program plan implementation, and provide continuous instruction, supervision, training, and encouragement as outlined in individual service plans.
• Advocate for consumer’s rights and assist in facilitating inclusion in community activities, use of natural supports, social interaction, participation in leisure activities, and development of socially valued behaviors.
• Ensure preparation of meals and encourage consumer involvement with meal planning and preparation as indicated by individual need.
• Arrange repairs and maintenance for equipment, appliances, and vehicles by contracting appropriate personnel and following through to ensure completion.
• Meet with Senior Program Manager/Mental Health on a weekly basis to discuss consumer needs and treatment plans.
• Assist in interviewing new employees and giving them a tour of the program
• Assist in checking new employees' work experience.
• Complete preventive maintenance reports as required for facilities and vehicles, including fire drills, vehicle reports, pest control, and related issues
• Advise supervisor of any special needs or emergencies and recommend follow-up.
• Develop and maintain positive relationships with consumers, families, and other agencies.
• Covers scheduled on-call periods.
• Assist Senior Program Manager/Mental Health with financial management matters as assigned.
• Assist the team with development of each consumer’s program plan, including the completion of initial and on-going assessments.
• Schedule staff to ensure 24-hour coverage as required by contract and policies.
• Model appropriate interactions with consumers.
• Direct staff in the implementation and follow through on consumer service objectives.
• Supervise and provide regular feedback to staff, with Senior Program Manager's guidance and support.
• Participate in and contribute to other duties and responsibilities as assigned.

Education, Experience, and Qualifications:

• At least two years of relevant college coursework required, bachelor’s degree preferred.
• At least two years of experience working in a residential setting for people with mental illness is preferred.
• Knowledge of behavioral patterns and issues related to individuals with mental illness, including crisis situations, knowledge of basic homemaking skills, understanding of community resources, implementation of individual treatment plans/goals, and documentation of care is needed.
• Supervisory experience is preferred.
• Excellent organizational, time and record management skills.
• Excellent interpersonal and communication skills required.
• MHRT 1 certification is preferred.
• Valid Maine driver’s license and good driving record is required.
• Excellent computer skills, proficiency in Microsoft Office.

We are pleased to offer medical insurance at under $20/pay period for Full-time employees!

VOA Northern New England is proud to be a certified Great Place to Work organization, May 2024-May 2025.

Volunteers of America is an equal opportunity employer; and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic .

Please apply directly to this job post. We can't wait to meet you!

Job Type: Full-time

Pay: $23.50 - $25.50 per hour

Expected hours: 40 per week

Benefits:

• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• Associate (Required)

License/Certification:

• Maine Driver's License (Required)

Work Location: In person

Salary : $24 - $26