What are the responsibilities and job description for the ADMISSIONS SPECIALIST - OUTPATIENT position at Volunteers of America Northern Rockies?
Admissions Specialist - Outpatient
Classification: Non-exempt
Reports to: Admissions Coordinator - Outpatient
Date: July 2024
Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.
At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.
JOB DESCRIPTION
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Summary/Objective
The Admissions Specialist - Outpatient provides administrative support to patients and staff. The Admissions Specialist - Outpatient is the first point of contact for persons becoming clients. The Admissions Specialist – Outpatient adheres to standards to support operations of the outpatient admissions team.
Essential Functions
- Schedule and manage the admissions process for all outpatient clinics
- Communicate patient information with the Treatment Team
- Complete multi-disciplinary reports (MDR)
- Ensure incoming patients complete all necessary documentation
- Enter patient information into the Electronic Health Record (EHR)
- Collaborate with the billing department to ensure all benefit assignments are apporptiatly set
- Assist patients in completing addiction severity index (ASI) or other pre-admissions assessments
- Answer telephone and greet visitors
- Serve as backup coverage for Support Staff
Competencies
- Effective communicator, both written and oral
- Calm under pressure and crisis
- Empathetic and able to relate to staff and patients
- Ability to stay organized and meet tight deadlines with competing priorities
- Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds
- Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
Supervisory Responsibility
This position has no supervisory responsibilities
Work Environment
This job operates in a residential treatment facility environment. This role routinely uses electronic health record systems and standard office equipment such as laptops, photocopiers, and smartphones.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods.
Position Type/Expected Hours of Work
This is a full-time position; hours of work are generally 8:00 – 5:00 Monday through Friday.
Travel
Some travel is expected for this position.
Required Education, Experience, or Eligibility Qualifications
- High school diploma or equivalent
- Minimum two (2) years experience in customer service, human service, or related field
- Proficient using a variety of computer software programs, including but not limited to Microsoft Suite and databases
Preferred Education and Experience
- Previous Human Services training and experience in the addiction field
EEO Statement
Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.
