What are the responsibilities and job description for the HOUSING NAVIGATOR position at Volunteers of America Northern Rockies?
Housing Navigator for Supportive Services for Veteran Families
Classification: Exempt
Reports to: Program Manager of Supportive Services for Veteran Families
Date: May 2023
Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.
JOB DESCRIPTION
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Summary/Objective
The Housing Navigator is a Supportive Service for Veteran Families staff that provides best practice housing navigation support to Veterans. The Housing Navigator will focus on landlord recruitment and retention and provide housing navigation assistance to veterans.
Essential Functions
- Attend homeless/housing meetings to provide program presentations and update and build collaborative relations with area Public Housing Authorities, Veterans Service Officers, and landlords
- Conduct outreach to prospective landlords and property management groups on behalf of homeless veterans
- Locate suitable low-income permanent housing in the community
- Maintain regular communication with landlords
- Educate individuals and organizations on the benefits of leasing to HUD-VASH veterans or veterans receiving SSVF Shallow Subsidies.
- Serve as a housing resource for veterans who are homeless or at risk of becoming homeless: may include but not limited to helping gather necessary documents, filling out applications or accompanying during housing searches
- Directly communicate with local housing authorities regarding inspection standards and paperwork
- Input necessary data as needed to meet program requirements
- Support case management as necessary and assigned by Program Manager
Competencies
- Crisis management
- Ability to work with multiple staff, clients, and agencies
- Able to meet tight deadlines under pressure
- Organization skills
- Ability to work both independently and as part of a team
- Effective oral and written communication skills
- Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Work Environment
This job operates in an office environment and a mobile-office setting when traveling to meet Veterans' needs and perform outreach activities.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel
Traveling to various communities to perform Veterans outreach actions will be necessary with this position. Travel will also be required for training.
Required Education, Experience, or Eligibility Qualifications
Associate Degree
Or -
High School diploma or equivalent and a minimum of two years of case management experience or closely related field experience
Valid driver's license
Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems
Preferred Education and Experience
- Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience
EEO Statement
Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.
