PROGRAM COORDINATOR HC

Program Coordinator for Healthcare Services - Sheridan

Classification: Exempt
Reports to: Director of Residential Services

Date: February 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

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Summary/Objective

The Program Coordinator provides operational oversight at the Sheridan residential facilities which provide treatment for substance abuse and co-occurring disorders. The Program Coordinator builds and maintains positive relationships with the community and other partners, providing information to internal and external inquiries about the treatment programs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continuously monitor Health Tech/patient interactions and ensure the patients' mental and physical care needs are met
• Ensure the Health Techs support patient compliance with recovery program guidelines and log patients' daily actions and behaviors
• Collaborate with Health Tech staff by working on the floor at least 6 hours of every 8-hour shift
• Perform Health Tech duties as needed and train new Health Techs
• Prepare and maintain Health Tech's work schedules
• Supervise Health Tech staff and provide performance feedback monthly
• Facilitate treatment groups as assigned
• Regularly inspect the facility for cleanliness and safety
• Ensure CARF safety standards are met through conduction of drills and safety screenings
• Perform drug testing
• Ensure program vehicle(s) safety/maintenance is maintained

Competencies

• Effective communicator; assertive when necessary
• Calm under pressure and crisis
• Empathetic and able to relate to staff and patients
• Ability to prioritize multiple demands and meet tight deadlines with competing priorities
• Ability to interact with persons for a variety of social, economic, educational and cultural backgrounds
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position supervises the Health Tech positions at the residential treatment facilities on the Sheridan campus.

Work Environment

This job operates in a residential treatment facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work vary depending on the assigned shift.

Travel

Some travel is expected for this position, usually to transport patients to various locations.

Required Education, Experience or Eligibility Qualifications

• A Bachelor's degree in human services with one (1) year of case management experience

or

• An Associate degree with a minimum of two (2) years of case management, or related experience

or

• High school diploma or equivalent and minimum four (4) years case management or similar treatment experience
• Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishing

Preferred Education and Experience

Previous Human Services training and/or experience in the addiction field

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.