What are the responsibilities and job description for the Services Coordinator (57421) position at Volunteers of America Northern Rockies?
HVRP Employment Service CoordinatorClassification : ExemptReports to : Program Manager of HVRPDate : August 2022Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.JOB DESCRIPTION _ Summary / Objective The Employment Service Coordinator works as a team member in the Homeless Veteran Reintegration Program (HVRP), helping homeless Veterans find employment through intensive case management services.Essential FunctionsConduct assessments to determine eligibility and appropriateness of Veterans’ enrollment into the HVRP programEstablish and maintain complete and accurate records of HVRP participants and their progress toward goals and objectivesDevelop a trusting and helping relationship with homeless veterans without bias regarding their history or circumstance that brought them into the programHelp eligible Veterans connect with the available public and private service resources and follow up on referrals to encourage participant progress toward stabilizationAssist Veterans with creating resumesParticipate in in-service training and employment-related eventsProvide regular feedback on enrolled participants' progress, and make recommendations for discontinuing or extending servicesConduct employability assessments of potential participants, including aptitude, readiness for work, physical capabilities, or other employment considerationsAssist with the development and maintenance of a resource base of employers committed to giving priority hiring attention to Veterans enrolled in the HVRP programAccurately document detailed, ongoing intensive case management work about the privacy and needs of each participant enrolled in the programWork with the Veterans Administration to determine eligibility for services and other benefits, secure DD-214 forms, and develop relationships with other service providersOther duties as assignedCompetenciesCalm in confrontational situations and emergenciesAbility to effectively interact with a diverse clientele and program partnersAble to set appropriate professional boundariesEffective communicator, both orally and written - assertive when necessaryContinuous demonstration of behaviors aligned with a posture of servant leadership and our cultural valuesSupervisory ResponsibilityThis position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the organization.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. This position also often works in non-traditional work settings to meet the needs of those enrolled in the program.Physical DemandsThe physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending, standing, or stooping.Position Type / Expected Hours of WorkThis is a full-time position. Days and hours of work are generally Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. Occasional evening and weekend work may be required as job duties demand.TravelThis position requires travel as needed or assigned by the supervisor to effectively support Veterans enrolled in the program while performing outreach with Veterans and community partners in the community and for required training as scheduled. Required Education, Experience, or Eligibility QualificationsAssociate degree with a minimum of two years of case management experience or closely related experienceOr -High School diploma or equivalent and a minimum of three years of case management experience or closely related field experienceValid driver's licenseAdept with computer programs, including but not limited to Microsoft Office suite and data information management systemsPreferred Education and ExperienceBachelor's Degree in human services, behavioral science, or related field with one year of case management experienceEEO StatementVolunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.
