Tribal Coordinator

TRIBAL COORDINATOR

Classification: Exempt
Reports to: Senior Director of Residential Services
Date: July 2024

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

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Summary/Objective

The Tribal Coordinator is responsible for building and maintaining positive partnerships, treatment services, and expanding referrals to VOA treatment services. The Tribal Coordinator will comply with White Bison certification requirements and build programming and relationships to support the Native American Cultural Enhancement Program (NACEP).

Essential Functions

• Act as a Volunteers of America liaison with Tribal/Agency/Nation leaders to provide information about the NACEP and build/maintain the patient referral, admissions, and discharge process- ensuring patient and customer satisfaction.
• Maintain White Bison certification.
• Oversight of NACEP program requirements and CARF standards of tribal patient care.
• Maintain/monitor deliverables to meet and/or exceed requirements.
• Ensure contractual services are developed and delivered to tribal partners in an effective and efficient manner.
• Provide cultural training and insights to staff and patients in VOA behavioral healthcare system.
• Collaborate with the Treatment Team to address patient concerns and provide NACEP support
• Travel to referring agencies quarterly or as required, provide training to tribal partners per contract requirements, coordinate weekly or as required, Utilization Reviews with tribal partners regarding affiliated tribal patients.
• Responsible for developing and assisting with maintaining aftercare planning and care of tribal clients.

Competencies

• Effective communicator, both written and oral
• Ability to recognize business opportunities
• Calm under pressure and crisis
• Empathetic and able to relate to staff and patients
• Ability to stay organized and meet tight deadlines with competing priorities
• Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory

This position has direct supervisory responsibilities and may serve as a coach and mentor for other positions in the organization.

Work Environment

This job operates in the residential treatment facility environment. This role will require frequent travel and standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility and work on a computer for periods. This position must also be capable of withstanding the high-heat atmospheric conditions created within the lodge as part of the ceremony.

Position Type/Expected Hours of Work

This is a full-time position. Hours are generally 8:00 a.m. 5:00 p.m. Monday through Friday

Travel

Frequent travel is expected for this position to meet with Tribal/Agency/Nation leaders every quarter or more often to meet referral, budget, and program needs.

Required Education, Experience, or Eligibility Qualifications

• Bachelor's degree in business, science, or other related disciplines

or

• Associate degree and or three (3) years of relevant business experience
• Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishing

Preferred Education and Experience

• Previous Human Services training and/or experience in the addiction field
• Appreciation and knowledge of the Native American culture.

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.