Family Resources Supervisor

Position Title: Family Resource Supervisor

Reports To: Program Director of School and Family Services

Direct Report(s): Kinship Coordinator, Family Service Case Managers/Peer Supporters

Classification: Exempt; Salary; Full-Time

Family Resources Supervisor - Join Our Mission at VOA Alaska!

At VOA Alaska, we're committed to meeting our clients exactly where they are—whether that's in their journey of recovery, in their homes, schools, communities, or even out in the field. The Family Resource Supervisor is a cornerstone of our Family Resources team, supporting case managers and care coordinators as they connect with youth and families, empowering them with essential resources, support networks, and life skills. This role is a unique blend of mentorship and leadership, with ample opportunities for community engagement and relationship-building.

Who We Are VOA Alaska is a youth-focused organization offering services in prevention, early intervention, treatment, and recovery for youth and families dealing with mental health challenges and addiction. We're deeply honored to support families through recovery, guided by our core values: Connection, Responsibility, Courage, Innovation, Hope, and Joy. If these values resonate with you and you're passionate about making a difference, we’d love for you to apply!

Key Responsibilities

Leadership & Training

• Mentorship: Guide and support family services staff including (case managers/peer supporter, Kinship Coordinator and other staff as assigned based on programmatic growth), providing a solid foundation through comprehensive orientation, continued training, and constructive feedback.
• Growth-Oriented Supervision: Develop individual growth plans, promote skill-building activities, and conduct performance evaluations.
• Quality Assurance: Uphold and monitor compliance with agency and governing body standards, including the Division of Behavioral Health, CARF, and Medicaid guidelines.
• Community Connections: Act as a resource bridge, linking team members with essential community services for the families we serve.
• Program Coordination: Oversee support groups, psychoeducational sessions, and manage staff schedules, ensuring all elements align with program objectives.

Direct Service & Family Engagement

• Kinship and Family Support Expertise: Build an in-depth knowledge of kinship care and family wellness, actively participating in training and research to support caregivers and their families.
• Service Delivery: Provide a minimum of 8 hours per week of direct service to families, whether at home, in school, or within the community.
• Care Coordination: Connect families with essential resources for health, housing, education, and wellness.
• Support & Workshops: Plan and facilitate support groups, educational workshops and family engagement activities, applying frameworks like Trust Based Relational Intervention, Strengthening Families and Parenting the Second Time Around to enrich family engagement.

Program Operations & Quality Assurance

• Program Leadership: Drive program growth by monitoring key metrics like program utilization, satisfaction, and quality of care. Identify areas for improvement and confidently implement solutions that enhance client experience and outcomes.
• Documentation & Compliance: Oversee clinical documentation practices to maintain high standards in compliance, accuracy, and confidentiality.
• Compliance & Standards: Ensure adherence to Medicaid regulations, CARF standards, and Division of Behavioral Health requirements, working closely with quality assurance and leadership teams to meet all audit standards.
• Impactful Reporting: Oversee data collection for grant reporting, ensuring timely and accurate submissions that demonstrate program effectiveness and accountability.

Qualifications & Core Competencies

We’re looking for someone who brings a unique blend of empathy, creativity, and analytical thinking to the role. Ideal candidates will have:

• Group Facilitation: Excellent communication skills and the ability to engage groups and individuals in a virtual or in-person setting.
• Cultural Competency: A strong commitment to inclusivity, addressing diverse needs, and supporting multi-cultural communities.
• Problem Solving & Initiative: A proactive approach to overcoming challenges and developing sustainable solutions.
• Technological Proficiency: Familiarity with Microsoft Office, Zoom, and other technology for collaboration and documentation.
• Adaptability: Willingness to work flexible hours, including evenings and occasional weekends.

Job Requirements

• Bachelor’s degree in social work; or a similar field with experience in case management and coordination of services, or two years’ experience in social work or a similar field with experience in case management, coordination of services and community service.
• Experience using strength-based case management and either knowledge of Trauma Informed Care or willingness to be trained

Working Conditions

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in office area and in the community. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday.
• While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision.

Acknowledgement

Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.