Family Greeter

JOB SUMMARY:

The Family Greeter, under the supervision of the Clinical Manager/Child & Family Specialist, is responsible for creating a welcoming and safe environment for all persons served by Family Focused Recovery’s Outpatient & Community-Based Services. The Family Greeter performs a wide range of tasks to assist families in accessing services including greeting families upon entry to the office, checking in persons served for appointments, conducting pre-admission screening, managing referrals to programs, completing admission to Family Focused Recovery, providing office-based peer support services, and conducting Child Watch duties.

This individual will support the opening of Family Focused Recovery’s Residential Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support the Assistant Vice President of Integrated & Behavioral Health in the successful completion of the Implementation and Evaluation Phases of the Regional Partnership Grant (RPG), including adherence to RPG Research requirements.
• Work closely with the FFR team to ensure the provision of team-based care for all persons served is high quality, efficient, and in compliance with all accreditation and funding source requirements.

• Address all incoming phone, email, and fax referrals to ensure timely screening and admission of eligible persons to FFR.

• Complete screening of persons referred to FFR to confirm eligibility. Provide referrals as needed to people ineligible for FFR. Conduct admission with persons eligible for FFR per established workflow.
• Conduct global needs assessment and plan with persons served to guide delivery of peer support services and family-focused care coordination. Provide peer support and care coordination to persons served:
  • Provides harm reduction services, including education and support as persons served increase motivation to access higher levels of care.
  • Provides specific information about recovery and recovery processes, including sharing personal recovery journeys with persons served.
  • Support persons served with de-escalation and crisis management in collaboration with the FFR Clinicians.

• Complete Medicaid Applications with persons served and community members in compliance with all Louisiana Department of Health requirements of a Medicaid Application Center.
• Complete Department of Children & Family Services applications for SNAP, FITEP & KCSP with persons served and community members in compliance with all DCFS Community Partner requirements.

• In collaboration with the FFR team, facilitate the development of the NOPRC Model.
• Record accurate information on each person served in VOASELA’s Electronic Health System in a timely manner.
• Performs other duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• Assists VOASELA and FFR staff in creating and maintaining a recovery-oriented environment.
• Provides support to all FFR program activities, including Child Watch.
• Adhere to the designated dress code as stipulated for the specific role.

KNOWLEDGE, SKILLS, ABILITIES:

This position requires knowledge, skills and abilities equivalent to:

• Lived experience with a substance use disorder diagnosis with at least 12 months (24-36 months or more preferred) of continuous demonstrated recovery. Registered Peer Support Specialist credential preferred.
• At least 1 year of experience working with women experiencing substance use disorders.
• Familiarity with trauma-informed and culturally sensitive practices. Dedication to the creation of a racially equitable continuum of care for pregnant and parenting women who use substances and their children.
• High school diploma or general equivalency diploma (GED) required.
• Excellent verbal and written communication skills.
• Advanced computer skills.
• Expertise within Electronic Health Systems.
• Ability to interact with staff at all levels in a respectful manner, remaining flexible, proactive, and task oriented.
• Problem-solving ability, attention to detail, accuracy, flexibility, reliability, and prioritizing skills.
• Must be able to maintain confidentiality per HIPAA and CFR 42 Part 2.

SPECIAL REQUIREMENTS:

• Must be able to pass a criminal history investigation (not all convictions will exclude candidates from being hired).
• Must successfully pass pre-employment drug screening.
• Must complete TB screening and testing on an annual basis.
• Must be able to main CPR certification.

PHYSICAL REQUIREMENTS:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Below are minimal knowledge/physical requirements of this position.