What are the responsibilities and job description for the Community Administrator/Site Manager position at VOLUNTEERS OF AMERICA SOUTH CENTRAL LOUISIANA?
Summary
Responsible for the daily operations of apartment(s) ensuring compliance with the U.S. Department of Housing & Urban Development (HUD) Guidelines, as well as PRAC, regulatory agreement and other federal, state and local laws, maintaining positive rapport with the tenants, their families, the community and other property staff
Position Type
Exempt or Non-Exempt/Full Time or Part Time
Essential Functions
- Ensure proper tenant certifications and recertification as directed by HUD Guidelines
- Maintain file on each tenant in format required by property policies and HUD
- Submit vacancy claims as appropriate
- Complete move-in, move-out and required unit inspections, using required forms, and file as indicated by property policy
- Submit reports to HUD and the management agent as required using approved submittal procedures and ensure successful delivery of HAP Vouchers and Tenant Data
- Send copy needed documentation to management agent in a timely manner
- Recruit tenants in accordance with Fair Housing and property policies, ensure compliance with the Resident Selection Criteria and maintain waiting list in HUD approved format
- Ensure consistent and fair treatment of all tenants in enforcing house rules, collections and lease requirements and every other regard
- Collect and process rent and security deposits, late fees, lockout fees, etc. from tenants, being consistent in collection of these fees, providing adequate documentation to accounting to ensure proper booking of these transactions
- Supply maintenance request forms to tenants and/or fill out form upon initiation of the maintenance concern, coordinate necessary repairs and record repair history for each unit
- Respond to all resident complaints and/or requests and ensure compliance with the Resident Grievance Procedures
- Assist the Management Agent in providing oversight of property expenses adhering to approved fiscal policies
- Ensure that all invoices are submitted for payment timely
- Report all incidents/concerns/complaints/etc. to the management agent and complete and submit incident/accident reports as required Assist with special projects as assigned by the management agent
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Competencies- Communication Proficiency
- Accountability for Others
- Balanced Decision Making
- Leading Others
- Flexibility
- Initiative
- Analysis of Data
- Problem Management
Supervisory Responsibility
- Supervise all property staff
Required Education and Experience
- Professional certification and/or equivalent experience in Section 8 housing or property management preferred
- Must have ability to be available for emergencies
- Must be able to communicate effectively and maintain good relations with tenants, employees and the community
- Must be computer literate
- Must have a clean criminal record
- Must have safe, reliable transportation
Volunteers of America South Central Louisiana, Inc. offers a comprehensive benefit package to include: Health, Dental, and Vision Insurance, 403-B Pension Plan, Short and Long Term Disability Insurances, Life Insurance, paid annual holidays, Vacation and Sick leave.
Equal Opportunity and Affirmative Action employer, Volunteers of America South Central Louisiana, Inc. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.
