What are the responsibilities and job description for the Intake Coordinator position at Volunteers of America Upstate New York?
Make a difference in a family's life!
Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.
Job Summary
The intake coordinator is responsible for managing the intake process for families placed in the Family Shelter, ensuring efficient and empathetic support during their placement. The intake coordinator is a vial part of the shelter team, and works alongside management, case managers and workers to ensure all paperwork is completed, data is entered and clients have what they need for a successful placement.
Essential Job Functions
The physical demands and working conditions described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Performing the duties of this job require occasional walking and standing in and around the office. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk and hear is required. The ability to climb stairs is essential.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions are exposed to communicable diseases and are required to function around behavioral concerns.
The majority of essential duties are performed indoors, in a normal office environment. The noise level in the work environment is usually moderate. The employee may be asked to travel between sites or transport participates and may be exposed to outdoor elements.
Responsibility Of Others
The employee has no direct responsibility/supervision of other staff.
LIMITATIONS AND DISCLAIMER
The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
EEO POLICY STATEMENT
VOAUPNY is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at VOAUPNY will be based on merit, qualifications, and abilities. VOAUPNY does not unlawfully discriminate in employment opportunities or practices based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran or any other protected characteristic in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, transfer, training, and access to benefits, leaves of absence, compensation and training.
Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.
Job Summary
The intake coordinator is responsible for managing the intake process for families placed in the Family Shelter, ensuring efficient and empathetic support during their placement. The intake coordinator is a vial part of the shelter team, and works alongside management, case managers and workers to ensure all paperwork is completed, data is entered and clients have what they need for a successful placement.
Essential Job Functions
- Conduct comprehensive and compassionate intake interviews with families entering the shelter. Collect necessary information and paperwork and ensure client's immediate needs are met.
- Complete initial assessments to help determine prioritization list placement, and collaborate with the case manager.
- Responsible for starting all client files at intake, ensuring appropriate information is received and data entered into HMIS. Maintain accurate and confidential records of all intake assessments, ensuring compliance with regulations and organizational standards.
- Provide orientation for new shelter clients and inform about policies, procedures and available resources.
- Responsible for daily review of shelter census data, HMIS data and placements, extensions and close outs received by Monroe County Department of Human Services to ensure all documents are aligned.
- Assist program manager with billing information for the shelter
- Assist shelter workers, family support and other staff with responsibilities as needs arise.
- Other duties as requested to benefit client and programs
- Associates degree or 3 years experience in Human Services
- Strong computer skills are required. Strong working knowledge of Excel, Word and other key computer programs.
- Valid Driver's License with good driving record
- Strong organizational skills
- Experience with HMIS a plus.
The physical demands and working conditions described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Performing the duties of this job require occasional walking and standing in and around the office. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk and hear is required. The ability to climb stairs is essential.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions are exposed to communicable diseases and are required to function around behavioral concerns.
The majority of essential duties are performed indoors, in a normal office environment. The noise level in the work environment is usually moderate. The employee may be asked to travel between sites or transport participates and may be exposed to outdoor elements.
Responsibility Of Others
The employee has no direct responsibility/supervision of other staff.
LIMITATIONS AND DISCLAIMER
The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
EEO POLICY STATEMENT
VOAUPNY is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at VOAUPNY will be based on merit, qualifications, and abilities. VOAUPNY does not unlawfully discriminate in employment opportunities or practices based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran or any other protected characteristic in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, transfer, training, and access to benefits, leaves of absence, compensation and training.
