What are the responsibilities and job description for the Overnight Program Manager position at Volunteers of America Upstate NY?
Job Details
Description
Position Title: Overnight Assistant Program Manager
Reports to: Moving Forward Program Manager
Location: Moving Forward – Rochester NY
Position: Full-Time
Salary Range: $61,000 - $62,000 annual salary
Exempt/Non-Exempt Status: Exempt
Make a difference in a family’s life!
Volunteers of America Upstate New York’s continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.
Assistant Shelter Services Program Manager Rochester, NY
Volunteers of America Upstate New York is seeking a passionate and dynamic human services professional to join our leadership team. The Assistant Program Manager will play a critical role in advocating for and supporting vulnerable families, including homeless families, low-income families. This role involves direct service delivery as well as overseeing the operations and staff within our moving forward program, ensuring high-quality services and positive outcomes.
JOB DUTIES AND RESPONSIBILITIES
- Assist the Program Manager in managing and overseeing the operations of our Rochester-based Moving Forward Family Shelter.
- Support the Program Manager with oversight of the Moving Forward program including onboarding, training and ongoing support for a team of Case Managers and Resident Assistants to ensure safety and compliance.
- Support the Housing Director and Program Manager with the management of the Emergency Shelter, including food pantry and food services, and comply with all relevant regulations and agency policies and procedures trauma informed and person-centered supportive services are provided in the programs
- Provide leadership, supervision, and support to a dedicated team of case managers and direct service staff. Ensure proper scheduling and reporting to meet program goals
- Deliver direct program services to clients, including case management, housing assistance, and referrals to community resources.
- Maintain accurate records for all program participants following VOA guidelines and relevant regulatory, agency and funding source standards.
- Availability to work Wednesday – Sunday 11pm – 7:30am.
- Respond to and provide support for crisis and other urgent matters in the programs.
- Work closely with community partners, local government agencies, and other service providers to coordinate care and improve service delivery
- Other duties as requested to benefit client and programs
- Other responsibilities as assigned.
EXPERIENCE AND EDUCATION QUALIFICATIONS
- Bachelor’s Degree in a Human Services field or 5 years’ experience working in a human services position
- Minimum of three years’ experience managing staff preferred
- Strong organization and written and verbal communication skills
- Knowledge of best practices in homeless services
- Availability to work evenings and weekends when required and respond in person to emergency situations
- Experience using Outlook, Word and Excel
- NYS Driver’s License
VOA provides comprehensive benefits for eligible employees including:
- Competitive Pay
- Paid Time Off
- Health, Dental, Vision Insurance
- Company Paid Life & LTD Insurance
- 403(b), & more!
Volunteers of America is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Qualifications
Salary : $61,000 - $62,000
