Job Description
Job Description
Description :
Benefits - Approximate full-time benefits package value = $21,000 :
- Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
- Employee Assistance Program for all employees
- 33 paid days off : 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
Sick and vacation time accrue hourly per pay period.
50,000 in employer-paid life insurance; additional coverage available.1,200 annual employer contribution to your Health Savings Account (paid quarterly)Employee Referral Program including cash bonuses and paid time offVolunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.
Position Summary
This position provides outreach case management services to unsheltered individuals and / or families around the Geraldine E. King Women's Resource Center and the Gail Miller Resource Center in Salt Lake City. Additionally, they will work to engage and educate community members on homelessness issues. Objectives will be to create supportive relationships with homeless individuals through street outreach and provide case management support towards individual stabilization and permanent housing. This Case Manager will engage in productive conversations with community members, helping them to gain a better understanding of homelessness issues and empowering them to participate in resolutions.
Essential Duties
Assist clients in developing goals / service plans that will help them overcome homelessness, identify and address barriers to obtaining / maintaining housing.Prioritizes client engagement around the Homeless Resource Centers (HRC) in Salt Lake City, working closely with the Salt Lake City HEART team, HRC operators, and Business and Community Liaisons.Identify priority needs, (i.e. pregnant, IV / IM drug user, dual diagnosis, and other medical conditions) and coordinate services as needed.Participate in regularly scheduled clinical case reviews in order to ensure appropriate case planning and referral of clients to the most appropriate service provider.Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments (i.e. VJ-SPDA T, SPDA T, Lethality Assessment etc.), goal setting, creative problem solving, agency and community resource utilization, and network building.Maintains client records, enters case management notes in the UHMIS system, and collects any statistical data as required, and participates in research and / or special projects as directed, both timely and consistently.Assess medical emergencies, and provides immediate and professional response to any emergency following appropriate policies and procedures (contacting emergency medical, utilize Naloxone kits, etc.).Maintain a positive working relationship with community partners, team members, community members, business owners, emergency services, PD, and all other community or government stakeholders.Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices.Evaluate own performance to increase effectiveness as an Outreach Case Manager.Assist clients with moving belongings into housing.Assist with community education, training, response, and problem solving around homelessness issues in Salt Lake City.Ability to safety use agency vehicles to provide transportation.Attend work on a punctual, regular, and predictable basis.Perform other functions as necessary or assigned.Attend work as scheduled and arrive at the designated time.Work must be performed on-site due to the need to provide direct client care.Secondary Duties
Proactively expand and integrate knowledge of community resources.Work closely with team members and community partners to provide continuity of care to clients.Attend community meetings as needed to enhance the work of the outreach team.Maintain a vehicle stocked with needed supplies, adequately fueled, and clean both inside and out.Maintain client confidentiality as outlined in the training module on confidentiality.Follow all policies as outlined in VOA 's Employee handbook as well as HOP's policies and procedures.Perform other functions as necessary or assigned.Requirements : Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities :
Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in your daily work.A degree in the field of social services or two years’ experience working in the social services field preferred.Must be able to qualify and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.Willingness to accept supervision and direction.Ability to move around various buildings and outdoor spaces and interact with clients for extended periods.Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.Driving is required : must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.Pass Utah DHHS - Office of Licensing background screening for those working with vulnerable populations.Must be able to pass pre-employment drug screen.Physical Demands
Ability to lift and carry 25 lbs.Ability to move around the facility, interacting with clients for extended periods.Ability to ascend and descend outdoor terrain and work in outdoor weather conditions.Ability to use a computer for extended periods of time.
Salary : $21,000
