What are the responsibilities and job description for the Clinical Program Manager position at Volunteers of America?

Job Type

Full-time

Description

Salt Lake City, Utah

Benefits - Approximate full-time benefits package value = $24,000 :

Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
Employee Assistance Program for all employees
33 paid days off : 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.

Sick and vacation time accrue hourly per pay period.

50,000 in employer-paid life insurance; additional coverage available.

1,200 annual employer contribution to your Health Savings Account (paid quarterly).

Employee Referral Program including cash bonuses and paid time off.

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person's life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Assertive Community Treatment (ACT) is a consumer-centered, recovery-oriented mental health service delivery model that has received substantial empirical support for facilitating community living, psychosocial rehabilitation, and recovery for persons who have the most severe disabling mental illnesses; have severe symptoms and impairments; and have not benefited from traditional outpatient programs. ACT clients are high utilizers of crisis services and have a SPMI diagnosis. ACT utilizes a team model, and the team is made up of about 10 staff with different disciplines including therapist, peer support specialist, case manager, vocational specialist, and an APRN for med management. The ACT team provides at least 3 encounters per week per client, by the various disciplines. VOA is looking for 1 full time therapist position to be a part of this team approach. Most of the work is done in the community, as this modality targets individuals who do not benefit from traditional outpatient treatment. This model is unique, flexible, and achieves remarkable outcomes of clients staying housed, visiting ERs less often, and stabilizing with med management. Each day starts with a 1 hour morning meeting where the schedule and day is determined based on need. The day to day duties are dynamic and there is a lot of room to offer creative interventions in conjunction with the team.

Position Summary

In collaboration with the Division Director, directs the overall operations of the Assertive Community Treatment team according to National ACT standards. Provides direct treatment services to persons with severe and persistent mental illness and / or substance abuse concerns. Leads, supervises, and evaluates the multidisciplinary team.

Essential Duties

Supervise the ACT team members according to Volunteers of America, Utah policies and procedures.

Direct day to day clinical operations, including leading the daily organizational meeting.

Provide crisis intervention and appropriate referrals as needed.

Coordinate the assessment and treatment planning process.

In collaboration with HR and the Division Director, recruit and hire staff.

Maintain programs within licensing standards and in compliance with our contracts.

Manage the ACT budget, participating in regular budget review meetings with finance.

Maintain collaborations with community stakeholders / funders whose services impact the clients within the division.

Ensure all client and facility documentation is completed according to contract guidelines

Maintain clinical caseload based on fidelity.

Secondary Duties

Educate community resources regarding ACT and maintain positive working relationships with community organizations.

Make management decisions based on policy.

Resolve disputes, complaints and grievances in a timely manner

Maintain professional demeanor and work habits with respect to timeliness, judgment, cooperation and communication

Performs other functions as necessary or assigned.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires the following education, experience, and abilities :

Master's Degree in a social service field, and license as LCSW, CMHC, Ph.D.

Supervisory and administrative experience required. Program operations experience preferred.

Knowledge of social service delivery system and community resources.

Knowledge of laws, regulations, ethics, and best-practices affecting the delivery of program services.

Ability to interact with others in a professional manner.

Ability to prioritize tasks and delegate to staff. Excellent organizational skills.

Excellent written and oral communication skills.

Driving is required : Must be at least 21 years of age, possess a current driver's license, have a good driving record, and be insurable on the agency liability policy.

Must be able to pass Utah-DHHS - Office of Licensing background screening and pre-employment drug screen.

Work is performed both in an office environment and in the field. Must sit for extended periods of time, and also be able to drive to and provide services in off-site locations.

Salary Description

75,000 - $80,000

Salary : $75,000 - $80,000

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