What are the responsibilities and job description for the Information Technology Section Manager - Working Title: Radio Systems Section Manager - IT position at Volusia County, FL?
Major Functions
Very responsible administrative work overseeing and directing the day-to-day activities of Information Technology services areas. Managers in this position may specialize in service areas such as PC and mobile support, systems and database management, data center/support desk, network management, radio system services, and operations as well as in application areas such as financial, public safety, or geographical and land information systems (GIS/LIS).
Illustrative Duties
(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)
- Manages service area including personnel (staffing, discipline, hiring, evaluations, and schedules); budget, goals, and priorities; purchasing, etc.
- Develops and maintains curricula and training records to enhance staff effectiveness through education programs, seminars, cross training, and classes.
- Participates in the development, implementation, review, and update of Information Technology's overall strategic and tactical plans, goals, priorities, and missions.
- Develops and provides strategic, tactical, and operational plans for section.
- Plans, organizes, coordinates, and directs the analysis, procurement, implementation and support of computer systems and services.
- Develops bid specifications, RFQs, RFPs, and the criteria to evaluate vendor proposals for new products and services.
- Oversees vendor selection.
- Serves as a liaison between county and outside communications, software, and computer hardware vendors.
- Ensures proper functioning of the county's computer systems and keeps hardware and software systems updated to meet organizational needs.
- Ensures the security and integrity of the county's computer systems and networks.
- Establishes operating service levels and ensures schedules are met and quality of service achieved.
- Coordinates activities with other IT section managers to provide a consistent and efficient level of service to the County as a whole or to the various departments.
- Develops, recommends, and maintains software and hardware standards, guidelines, and procedures for section, division, and county.
- Designs, plans, and manages complex and specialized technology and non-technology projects to include funding, staffing, resources, and project plans.
- Remains current on changes in technologies, current trends, and developments in the industry relative to section.
- Reviews and evaluates new and existing information systems and services; provides analysis to ensure operational and maintenance effectiveness, timeliness, and level of benefit.
- Analyzes present and future technology needs and issues for county departments; prepares recommendations and specifications accordingly. Reviews solutions on how best to use information technology to solve business problems.
- Compiles, analyzes, and summarizes information from various sources; prepares reports on applicability of information to the county and makes recommendations.
- Develops and recommends section budgets and participates in development of the overall division budget; manages and monitors approved section budget.
- Establishes and maintains section processes for compliance with division and countywide fixed asset tracking requirements.
- Develops and manages relationships between the County and outside agencies.
- Meets with county staff, senior management, officials, and the public to explain various projects and work programs and to report on progress and issues.
- Represents the County on behalf of Information Technology in negotiations or other official functions.
- Responds to emergency situations.
- Performs other duties as assigned.
- Attends work on a continuous and regular basis.
- Must adhere to Federal, State, County and Local ordinances.
Minimum Requirements
Seven (7) years of experience in Information Systems, Business Administration, Public Administratio, or related field in which three (3) of those years should be progressively responsible experience managing computer systems staff, services, and/or operations.
OR
Bachelor’s degree in Information systems, Business Administration, Public Administration, or related field and three (3) years of progressively responsible experience managing computer systems staff, services, and/or operations.
A comparable amount of experience, training, and education may be substituted for the minimum requirements.
Must possess a valid driver's license at the time of hire.
Must possess and maintain a valid Florida driver's license within 30 days of hire.
Knowledge, Skills & Abilities
- Knowledge of planning, implementation, management, and support of 800 MHz, VHF, P25, and other radio communication systems. Knowledge of network system management.
- Knowledge of administrative procedures, such as budgeting, hiring, and supervision.
- Knowledge of effective supervisory and management practices and procedures.
- Knowledge of systems analysis and information processing.
- Knowledge of the operating characteristics, capabilities, and limitations of computing systems and related equipment for large, multi-platform sites.
- Knowledge of the complexities of a full-service Information Technology operation.
- Knowledge of computer system evaluation, selection, and implementation practices.
- Knowledge of principles, practices, terminology, and trends in information technology services.
- Skilled in administering and managing multiple technical programs and projects simultaneously.
- Skilled in conducting needs assessments.
- Skilled in technical supervision and training of subordinate staff.
- Skilled in developing and implementing operational processes and work plans to ensure the delivery of secure and reliable information technology services.
- Skilled in addressing operational issues quickly and effectively.
- Ability to lead teams of people from different organizations as required to accomplish specific goals and overcome operational problems.
- Ability to establish and control workflow of projects through completion.
- Ability to plan, coordinate and direct activities of a group of employees with a wide range of occupational skills.
- Ability to develop and maintain procedures and policies.
- Ability to interpret and communicate user's needs and requests.
- Ability to set differing priorities in the establishment and adjustment of time schedules.
- Ability to work under, and adjust to, time constraints and strict schedules.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, agreements, contracts or governmental regulations.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to communicate effectively, both orally and in writing.
- Ability to establish and maintain effective working relationships.
ADA REQUIREMENTS:
Radio Systems Services
Physical Demands: Light work. Ability to see, hear, talk, drive, walk, climb, lift (20 lbs.), crouch, reach, balance, and grasp, finger dexterity. Ability to traverse uneven, wet terrain.
Environmental Demands: Inside and outside work. Ability to tolerate inclement weather (heat, rain, cold, humidity), noise, and dust.
Mental Demands: Ability to read and comprehend professional manuals, legal documents, ordinances, statutes; instructions, reports, abstracts, financial reports, letters, and summaries. Ability to write reports, evaluations, summaries, letters, financial reports, procedures, and policies. Ability to perform general mathematical functions. Ability to speak publicly and extemporaneously, conversant in policies, techniques, and procedures of discipline. Ability to analyze data and develop conclusions. Ability to identify and resolve problems.
