What are the responsibilities and job description for the Ocean Center Sales Manager - Venue Entertainment Manager position at Volusia County, FL?
Major Functions
The Ocean Center SalesManager is responsible for overseeing all aspects of arena ticketed events from inception to completion. This includes proactively seeking and soliciting ticketed events, coordinating with promoters, developing logistical plans, and ensuring the successful execution of events. This position requires extensive knowledge of market trends and solicitations from key clientele in the entertainment industry. The Ocean Center SalesManager serves as the primary point of contact for clients, coordinates with technical and operational teams, and manages day-of-event operations to deliver exceptional experience.
Note: Must be able to work varying shifts (i.e. days, evenings, weekends and holidays). Must be able to travel which may include occasional long distance with overnight stay.
Illustrative Duties
- Proactively generates new business through ticketed events and enhancing existing relationships with current promoter accounts.
- Maintains database of proposals/leads to ensure follow-up & closure in the Ocean Center Customer Relationship Management (CRM) system.
- Works closely with Box Office/Contract Compliance to build out ticketing on Ticketmaster and negotiate terms of contracts.
- Conducts site visits and serve as single point of contact for client.
- Manages back of house needs and coordinates show runners.
- Reviews security and crowd management plans and coordinate with client.
- Reviews/approves Oakview Group concessions and merchandising plans.
- Works closely with the Show Services, Operations, and outside production teams, reviewing and overseeing physical set up and operational needs of clients and building comprehensive logistical plans for ticketed events.
- Acts as day of event manager, overseeing all aspects of ticketed event.
- Conducts post event evaluations to gather feedback and identify areas of improvement.
- Works with finance department to handle financial settlement processes with promoters and clients.
- Works with marketing for coordinating ad buys to increase visibility and exposure of clients.
- Attends industry events (i.e. trade shows and other meetings), promoting and selling the facility, providing management with proactive plan of action after each event.
- Attends and contributes to all sales and strategy meetings.
- Always provides the highest quality of customer service to customers.
- Communicates and provides timely responses with customers.
- May be assigned to other county locations based upon operational needs.
- Attends work on a regular and consistent basis.
- Must adhere to Federal, State, County and Local ordinances.
- Responds to emergency situations.
- Performs other duties as assigned.
Minimum Requirements
Four (4) years of experience in Event Management, Business Administration, Public Administration or related field, plus sales and marketing experience in the hospitality industry.
OR
Bachelor’s degree in Event Management, Business Administration, Public Administration or related field, plus 2 years sales and marketing experience in the hospitality industry.
A comparable amount of education, training, or experience may be substituted for the minimum requirements.
Must possess and maintain a FL driver’s license at time of hire and thereafter.
Knowledge, Skills & Abilities
- Knowledge of sales strategies, market segments, prospecting and lead generation.
- Knowledge of tradeshows, conventions, event markets and the necessary requirements to host these events.
- Familiarity with technical and operational aspects of live events, including AV/Lighting/and stage management.
- Skilled in supervising and coordinating major events in the facility.
- Ability to have strong negotiation, communication and organizational skills.
- Ability to perform general mathematical functions.
- Ability to handle multiple tasks at one time to ensure completion.
- Ability to consistently utilize convention booking software and ticketing software.
- Ability to express ideas clearly and concisely, orally and in writing to groups and individuals.
- Ability to respond to emergency situations.
- Ability to communicate effectively both orally and in writing.
- Ability to establish and maintain effective working relationships.
- Ability to work under stressful conditions.
- Ability to interact effectively with others.
- Must be able to relocate to other county locations based upon operational needs.
SUPERVISION:
TRAVEL REQUIREMENT:
This position is located in Daytona Beach, FL and must be able to travel which includes the occasional long distance with overnight stay as needed. May also require working days at other County of Volusia entertainment venues.
ADA REQUIREMENTS:
Mental Demands: Ability to read and comprehend technical and professional journals, layout schematics, legal documents. Ability to speak publicly and persuasively. Ability to perform general mathematical functions. Ability to write reports, summaries, memos and letters.
Physical Demands: Medium work. Ability to walk, talk, hear, see, reach, bend. Ability to lift/push and/or pull 20 pounds. Visual acuity (peripheral vision, depth perception, color acuity) necessary to operate a motorized vehicle and review schematics.
Environmental Demands: Inside work
