What are the responsibilities and job description for the Technical Support Specialist position at Volvo Car Corporation?
Shape the Future of Mobility
At Volvo Cars, we are embarking on an exciting journey to shape the future of mobility. Our goal is to become a leader in new technology and build direct relationships with customers. This vision requires talented individuals who are committed to our progressive mission.
We strive to make people's lives less complicated, and we believe that our employees are key to achieving this goal. We value analytical, interpersonal, technical, and teamwork-driven individuals who can help us develop innovative solutions for the car manufacturing market.
Your Role
Your Qualifications
Benefits
Volvo Cars offers a comprehensive range of benefits designed to enhance your life and support your family. These include competitive medical, dental, and vision plans, tax-advantaged savings accounts, and a wellness program with discounts and gifts. You'll also have access to voluntary benefits and a robust retirement savings plan with employer contributions. Additionally, we offer The Family Bond by Volvo Cars, a global paid parental leave policy covering all employees, including adoptive, permanent care foster, and surrogate parents.
At Volvo Cars, we are embarking on an exciting journey to shape the future of mobility. Our goal is to become a leader in new technology and build direct relationships with customers. This vision requires talented individuals who are committed to our progressive mission.
We strive to make people's lives less complicated, and we believe that our employees are key to achieving this goal. We value analytical, interpersonal, technical, and teamwork-driven individuals who can help us develop innovative solutions for the car manufacturing market.
Your Role
- Assist Retailer Technicians with expert-level diagnostics to ensure prompt vehicle repair.
- Analyze, document, and report technical faults found on Volvo products and diagnostic tools.
- Evaluate support cases concerning customer complaints, prior warranty repairs, software status, etc.
- Look for new and innovative solutions to problems and find creative ways to produce results.
- Display a good understanding of the organization's mission, goals, and strategies in daily work.
- Travel two to four times per year, both within the US and internationally.
Your Qualifications
- Associate or Bachelor degree preferred, or automotive technical certification considered.
- Five years of Automotive experience including hybrid (master technician preferred).
- Eight ASE (Automotive Service Excellence) and L1 & L3 (advanced level specialist & hybrid certifications).
- Strong written and verbal communication skills required.
- Strong Microsoft (Excel, Outlook, etc.) skills with the ability to learn additional software programs.
- Ability to assess and identify actionable outcomes to improve support for our retailers.
Benefits
Volvo Cars offers a comprehensive range of benefits designed to enhance your life and support your family. These include competitive medical, dental, and vision plans, tax-advantaged savings accounts, and a wellness program with discounts and gifts. You'll also have access to voluntary benefits and a robust retirement savings plan with employer contributions. Additionally, we offer The Family Bond by Volvo Cars, a global paid parental leave policy covering all employees, including adoptive, permanent care foster, and surrogate parents.
