What are the responsibilities and job description for the Misc. (N/A) position at Volvo Cars AB?
It’s all about people
We put people at the centre of everything we do. Being curious about what the people around us need and want is key to creating safe, personalised and sustainable mobility solutions. If you believe in the power of people and share our respect for human-centric innovation, you'll thrive at Volvo Cars. We are people who care about other people. With us, you’ll be surrounded by brilliant, curious colleagues all committed to making a difference.
Let's introduce ourselves
The Dealer Development and Customer Experience (CX) Team is looking for an intern to provide hands on support to our organization to help drive initiatives that result in improved performance. A strong dealer network grows sales volumes, delivers the best customer experience, and achieves healthy profits. The team member will play a role in reviewing dealer and market information, analyzing metrics, and reporting trends. Further, the team member will coordinate business management activities and support teams who are managing databases, sustainability and customer experience initiatives, and dealer building projects. The role is for a person who is comfortable working with experts in a field, interpreting input, summarizing key findings, and balancing data and instinct.
What you'll do
A day in the life:
- Sit alongside teams to learn, and contribute to discussions, about the dealer network, customer experience, automotive franchising, and sales operations
- You will dig into industry insights and our dealer network looking at performance, volumes, and other data
- Interpret survey data, developing reporting tools, and communicating performance metrics
- Review financial data and manage the reporting of key metrics and trends
- Assist with maintaining and updating information in the dealer database
- Draft communications for process and performance improvements
- Project coordination with dealer building designs, sustainability activities, and solar energy solutions
- Analyze the competitive landscape and assist with initiatives to improve the customer experience at dealerships
- Help to identify top industry trends in the overall customer experience (automotive and overall consumer landscape)
- Develop, design, and implement content within the retailer communications hub (Volvo Portal)
What you'll bring
What you will bring to Volvo:
- 2-3 years of general business management, financial management, and/or marketing course work at the university level
- Prior project management or internship preferred
- Keeps up with fast-paced environment
- Self-driven, strong work ethic, and go-getter attitude
- Strong knowledge of Microsoft Office products, particularly using Excel
- Possesses good analytical and written/verbal communications
- Ability to solicit input from variety of teams, interpret feedback, and summarize/present key findings
In order to be considered for this program, you need to be currently enrolled in a related Undergraduate degree program as a rising, Junior, Senior or anticipate graduating within the calendar year. Program is set to begin early June 2025.
Ready to Take the Next Step?
Please submit your application through our career page. Due to GDPR regulations, we’re unable to store or consider applications from other platforms. Make sure to submit your application in English.
Once your application is successfully submitted, you’ll receive a confirmation email. We’re excited to get to know you!
Location: Mahwah, NJ
Volvo Cars – driving change together
Volvo Cars’ success is the result of a collaborative, diverse and inclusive working environment. Today, we’re one of the most well-known and respected car brands, with around 43,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations, so you can reach your fullest potential.
And it’s so exciting – we’re well on our way on our journey towards full electrification. We have five fully electric cars already on the market, and five more on the way. Our fully-electric and plug-in hybrid cars combined make up almost 50 per cent of our sales. So come and join us in shaping the future of mobility. There’s never been a more rewarding time to play your part in our inspiring and creative teams!
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