What are the responsibilities and job description for the Internal Service Advisor/Receptionist position at Volvo Cars Tampa?
Company Overview
Volvo Cars is dedicated to providing freedom of movement in a personal, sustainable, and safe manner. With a commitment to innovation, we focus on simplifying our customers' lives through advanced technology solutions that enhance their impact on the world. Our collaborative and inclusive environment empowers over 40,000 employees globally to make a difference in the automotive industry.
Summary
As a Internal Service Advisor at Volvo Cars, you will be the vital link between our internal vehicles/sales department and the service team. Job also involves scheduling appoitnments, coordinating valet appointments and cashier duties. This role is essential in upholding our mission of delivering innovative mobility solutions while enhancing customer satisfaction and loyalty.
Responsibilities
- Provide detailed explanations of services and repairs to customers, ensuring clarity and understanding.
- Manage service appointments, including valet scheduling and coordinating.
- Coordinate with technicians to ensure timely completion of services while maintaining quality standards.
- Upsell additional services or products based on customer needs and vehicle condition.
- Handle cash transactions accurately and manage billing processes efficiently.
Qualifications
- Proven experience in customer service roles, preferably within the automotive industry.
- Knowledge of automotive services and repair processes.
- Excellent communication skills to interact effectively with customers and team members.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Experience in auto service management is highly desirable.
- Familiarity with cash handling procedures is beneficial.
If you are passionate about enhancing customer experiences in the automotive industry and want to be part of a forward-thinking team at Volvo Cars, we invite you to apply today!
Job Type: Full-time
Pay: From $14.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Ability to Commute:
- Tampa, FL 33614 (Required)
Ability to Relocate:
- Tampa, FL 33614: Relocate before starting work (Required)
Work Location: In person
Salary : $15