What are the responsibilities and job description for the Local IT Demand Analyst position at Volvo Group?
My Mission
I advise best digital & IT solutions for digital transformation projects and products. My expertise is a key component of a successful digital transformation processes making them efficient and effective.
My mission is to increase efficiency and maximize business value through establishment of a business and demand driven service portfolio of shared IT infrastructure, End User Services and Onsite services. I support all Volvo Group Truck Divisions and Business Areas (TD/BA).
My Key Responsibilities
Bachelor’s Degree in Information Technology, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Technical Experience Required:
• Power Bi Experience Needed
• Power App Development Needed
• Excellent Communication Skills Needed
• Ability to Communicate difficult messages at times
• Service NOW Experience Preferred
[#video#https://www.youtube.com/watch?v=aUNiVxmiJDE{#400,300#}#/video#]
I advise best digital & IT solutions for digital transformation projects and products. My expertise is a key component of a successful digital transformation processes making them efficient and effective.
My mission is to increase efficiency and maximize business value through establishment of a business and demand driven service portfolio of shared IT infrastructure, End User Services and Onsite services. I support all Volvo Group Truck Divisions and Business Areas (TD/BA).
My Key Responsibilities
- Support the business with their IT questions related to projects, order equipment and services, keep track of orders, maintain contact with suppliers.
- Work with hardware suppliers (follow-up of orders, budget requests, catalogue updates)
- Work with service management to ensure catalogue content accuracy
- Provide suggestions of new equipment to be added to catalogue
- Secure quality of support according to Support Service agreements for IDEO (Industrial, Dealers, Engineering, Office) locations.
- Promote the use of digital enablers and strategic partnerships to maximize value creation.
- Advisory and support to stakeholders to gather and identify their needs and problems and what solution would best address them.
- Guardian of the value proposition in every aspect of the Agile delivery process.
- Prioritize TD/BA demands with responsible Business Infrastructure Manager (BIM).
- Printer management
- TEAM meeting rooms
- DiB (Digital Information Boards)
- Mobile service analysis
- Fleet Management
- End User Cost Reports
- Define and document processes that are site specific, together with BIM.
- Approve, enforce, and challenge end-user requests according to the IT Security Policies; involve responsible BIM in case of exemption requests.
- Analysis and approvals of requests from all TD/BAs (policy validation, understanding of new demands and items that are not available on catalogue)
- SNOW end user equipment requests (review, escalation, or approval)
- Assistance in the search for new solutions (hardware and software) in projects or new demands
- Investigation and analysis of new technologies or equipment
- Investigation and analysis of new and existing software …assist in licensing and packaging
- Support on projects, activities, information, and other areas that do not have a local BIM
- Cost saving activities (local implementation, communication support)
- Windows 11 implementation, H Drive to One Drive etc.
- Contact with Service Management to analyze problems/situations related to HCL, MySupport and others
- Mobile device reuse
- Streamline processes and eliminate waste in daily activities.
- 4 - 7 years' experience working with IT solutions
- Experience working in an agile environment.
- Strong experience communicating effectively
- Ability to overcome difficulties and learn from mistakes.
- Experience working in a global environment.
- Demonstrated growth and learning mindset and commitment to innovation.
- Commitment to teamwork and collaboration.
Bachelor’s Degree in Information Technology, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Technical Experience Required:
• Power Bi Experience Needed
• Power App Development Needed
• Excellent Communication Skills Needed
• Ability to Communicate difficult messages at times
• Service NOW Experience Preferred
[#video#https://www.youtube.com/watch?v=aUNiVxmiJDE{#400,300#}#/video#]
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