Aesthetics Medical Assistant/Front Desk Concierge

GENERAL POSITION DESCRIPTION:

The Medical Assistant/Studio Concierge for Von & Co Medical Aesthetics Studio, a new medical spa concept launching in November 2024, will be an integral part of the Von & Co team, passionate about providing a world-class guest experience while ensuring the smooth operation of daily activities. Studio Concierges are “directors of experience,” welcoming guests to the studio and guiding them throughout their visit. The ideal candidate should possess excellent interpersonal skills, attention to detail, and a passion for providing exceptional patient care.

VON & CO TEAM MEMBER REQUIREMENTS:

Has an infectious and positive work ethic and inspires others.

Demonstrates effective verbal and written communication skills that are clear, well-organized and exhibit an understanding of audience’s needs.

Through genuine and positive communication, ensures that each guest feels informed, understood, and special.

An adept team player who contributes valuable ideas and feedback and can be counted on to meet commitments.

Is able to keep up with the Von & Co environment, embraces accountability and welcomes challenges with energy and passion.

Pursues activities with focus and drive, defines work in terms of success and can be counted on to complete goals on time.

Adheres to standards of business conduct and compliance.

PRINCIPLE DUTIES AND RESPONSIBILIITIES:

Patient Care Support:

Welcomes, checks in, and escorts guests to appropriate rooms, addressing all of their needs along the way.

Partners with providers on guest consults, helping to assess guest needs and concerns so that the provider can recommend appropriate treatment plans.

Assists providers during cosmetic procedures, ensuring guests feel well taken care of and comfortable.

Prepares patients for treatments, educating them on what will occur and answering any questions they may have.

Provides post-treatment instructions.

Assists guests in selecting and purchasing skin care products that best suit their needs and preferences, providing expert advice on application techniques, product features and skincare routines.

Checks guests out and schedules follow up visits.

Administrative Support:

Schedules appointments and manages guest flow efficiently.

Answers phone calls, addresses inquiries, and provides information regarding services offered.

Correctly collects and processes patient payments.

Coordinates with other team members to ensure a smooth guest experience.

Assists Studio Manager in monitoring inventory of medical supplies and equipment, ensuring adequate stock levels.

Maintains lobby in neat and orderly condition. Closes office, when necessary, at end of day.

Clinical Support:

Prepares treatment suites and pods for procedures, ensuring they are immaculate, stocked and organized.

Sterilizes and maintains medical instruments according to established protocols.

Maintains patient records and ensures accurate and thorough documentation.

Compliance and Quality Assurance

Adheres to all HIPAA regulations and maintains patient confidentiality at all times.

Follows established safety protocols and infection control measures.

Of note: The above reflect the general details considered necessary for the performance of the role identified and shall not be construed as a comprehensive description of all work requirements that may be inherent in the job. Job incumbents will be expected to perform other duties, beyond those stated above, as necessary for the effective operation of the position, department of the business.

QUALIFICATIONS:

· High school diploma or equivalent

· Hospitality and sales experience preferred

· Previous experience in a medical spa or dermatology setting preferred.

· Proficiency in medical terminology and basic clinical procedures.

· Excellent communication and interpersonal skills. Fluency in Spanish is a plus.

· Must be open to a schedule that includes working partial or full weekends.

· Ability to multi-task and prioritize tasks in a fast-paced environment.

· Attention to detail and commitment to maintaining a high standard of patient care.

· Computer skills. Experience with practice management systems (PMS) preferred.

The Medical Assistant/Studio Concierge of Von & Co Medical Aesthetics Studio is essential to ensuring the success and sustainability of the studio by delivering outstanding guest experiences. If you are passionate about the intersection of health, wellness and beauty and possess the requisite skills and experience, we invite you to apply for this exciting opportunity!

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Work Location: In person