What are the responsibilities and job description for the Customer Experience Representative position at Von Oben Solutions?
At Von Oben Solutions , we are seeking dedicated Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for managing customer relationships, resolving issues, and supporting the sales process to ensure that every customer interaction contributes to long term success. Your contributions will directly impact client satisfaction, retention, and ultimately, sales growth. Key Responsibilities as a Customer Experience Representative : As a Customer Experience Representative, you will ensure that business clients have an optimal experience with AT&T’s products and services, from enrollment to ongoing support. You will monitor client interactions and proactively address any challenges to ensure a seamless experience. Work closely with the sales team to identify opportunities for upselling and crossselling based on client needs. Your role in nurturing relationships will help drive additional sales while ensuring clients are satisfied with the value our products and services provide. Address any concerns customers may have by ensuring swift resolution. As a Customer Experience Representative, your goal is to create positive experiences at every touchpoint, directly influencing sales and customer loyalty. Gather feedback and work closely with the sales and products teams to identify areas for improvement. Key Qualification as a Customer Experience Representative : A high school diploma or equivalent is required; a background in business, marketing, or related field is a plus. Previous experience in a Customer Experience Representative role or customer facing sales position is preferred. A passion for providing exceptional service while identifying opportunities to support sales growth. Strong verbal and written communication skills are a must. You should feel comfortable engaging with clients face to face, building trust and rapport to cultivate long term relationships. Ability to manage multiple clients and tasks while maintaining attention to detail. As a Customer Experience Representative, you will be responsible for tracking client interactions and follow ups to ensure a smooth experience. A reliable mode of transportation is required. If you’re passionate about delivering exceptional customer service and supporting sales growth while ensuring that business clients have an outstanding experience throughout their journey, we encourage you to apply for the Customer Experience Representative role. #LI-Onsite Powered by JazzHR
